Red Eye Removal problem

[sareasotadon]

Just downloaded the 3.01 update. ????
Now, using Red Eye, the color change is all over the face, not only in the red portion
Something to do with the download ?

[Chuck S.]

That would certainly be an unintended consequence; I didn't think any of the changes were aimed at the Editor side of the program.

Did you go through the Reset preferences routine and see it that would correct the bad behavior?

[MikeH]

I have 3.01 installed... I just tried the red eye tool but didn't get the problem you described, so it doesn't look like the download.

Mike

[sareasotadon]

I have downloaded the 3.01 update, but the program still calls itself 3.0.
Should this have changed after the up date ? Doing something wrong ?
Still getting the same red eye problem

[Wendy]

Its only the organiser side of it that gets updated ... and it doesn't update until you open it.

If you then check the version nuber for the organiser you will find that it now says 3.01.

The red problem would not have been corrected by the update ... have you tried deleting the prefs file.

Wendy

[sareasotadon]

I now understnd about the upgrade and Organiser. It is indeed 3.01

How would I locate and delete the prefs file ? Restore ??

don :?

Originally Posted by Wendy

Its only the organiser side of it that gets updated ... and it doesn't update until you open it.

If you then check the version nuber for the organiser you will find that it now says 3.01.

The red problem would not have been corrected by the update ... have you tried deleting the prefs file.

Wendy

[Wendy]

Delete Prefs

To do that close down Elements then click on the start up icon and quickly hold down the Control, Alt and Shift keys (Mac users Apple, Alt and Shift). Continue to hold down all three keys until you get a screen asking if you want to delete Settings ... just say Yes.

Lets hope that sorts it out ... do let us know


Wendy

[sareasotadon]

Wendy
I did as you suggested alt-shift and control as the program opens.
Never saw the option screen you mention
What now ?
don

[Wendy]

Don,

You do have to be quick holding down those keys and I think that you need to hold them down whilst launching the Editor. Try holding the keys down with one hand before you launch.

Fingers crossed that you manage it this time


Wendy

[sareasotadon]

Wendy,
I finally got there
However, the problem still exists. I have a series of pictures to "treat" and some take the red eye fix and one or two won't ???
One local maven suggested I had the pupil size too large. . Is that a possibility?
Bizare
don