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Old December 13th, 2009, 05:25 PM
myangels3 myangels3 is offline
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PSE8 Printing Too Dark

I am stumped. I have been using the same printer for several years now (Epson 1400) and when using PSE5, the prints looked just like the image on the monitor. Now that I am using PSE8, the prints are coming out much darker, i.e. green-blue water on monitor is printing out medium to dark blue. No green whatsoever. I have tried turning off color manager, auto enhance, changing the color mode, etc. I even installed the driver updates from Epson. I have wasted a LOT of photo paper troubleshooting this. Can someone please tell me how I can get my prints to look like what is on the monitor?

Thanks!
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Old December 14th, 2009, 02:19 AM
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Wendy Wendy is offline
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Hi ...

Which operating system are you using ?? (for example Windows XP)

Wendy
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Old December 14th, 2009, 07:25 PM
Randall Randall is offline
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I've had the same experience with PSE8. I use Canon paper and have a Canon printer that delivered great images with PSE6. I'm still not sure why 8 seems to be problematic. I've invested lots of time too, but I must say color management has its own "learning curve" and there are many variables that enter into it, at least as I understand it. Your operating system is one of them Also, you should use high quality paper and be able to use the correct profile for the paper in your printer dialogue box. I'd urge you to keep learning and experimenting.
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Old December 14th, 2009, 08:21 PM
frank abramonte frank abramonte is offline
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myangels3, is there someone you know near by that can come and straighten out your printing problem? It would be worth paying some high school or college student. Perhaps some local computer store can recommend a person.
Why continue with the frustration.
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Old January 4th, 2010, 04:14 AM
Elo Elo is offline
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PSE6 issues... do not know if they have been fixed in PSE8

Finally a couple of replies from Adobe re colour problems and they have accepted that they are double managing the image and that I should use printer management to do the colour conversion.. here are their two replies and the comment that they will now drop me until???????

Answer #1

Your Customer Service Number is: 129800224

Thank you for contacting Adobe Technical Support.

After consulting with my colleagues about the issue you raised, I can let you know the following:

The issue is both on our as well as the driver software side and the workaround we have given is the best available at this time. This issue is affecting all printers, not just Epson or Canon.

The soft proofing effect that you are seeing in the print preview is indeed an attempt at soft proofing. However since Photoshop Elements managed prints are incorrectly double colour managed it is not as useful as it was initially designed.

As to the exact details o f why this occurred, we have no official information.

We believe that this will resolve the issues you are experiencing, however, should the reply not help solve the problem, please contact us again, quoting the case number given above, and we will re-open the case.

Answer # 2
Subject: Re: Adobe TS #180107025 / Mario / PSE6 oversaturated Print (KMM3793441I51L0KM)

Dear Mr. Laugesen,

We have had word back from our engineers regarding your issue.

The Photoshop Elements team are aware of the problem and are working with Apple and the printer manufacturers to get this to work correctly. In the meantime, the only workaround is to switch off colour management in Photoshop Elements and let the printer handle the colour management.

Unfortunately we can not make an estimation as to when a fix will be provided. We will close the case for the time being as there really is nothing more we can do about this issue besides offering the suggested workaround. Closing this case does not mean that the research will stop however and the engineers are working on a solution to this.
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