Dual processor not detected

[psychosims]

Does anyone know?
I am running a Pentium D (Dual Processor) in my system; however every time I start up Premiere Elements it says that only a single processor is detected. Is a dual processor not supported in Premiere Elements. I previously had version 1, and just recently upgraded to 2 - both came up with the same message...
If anyone can help...Thanks!

[tfry]

I am not good with hardware thingies......Call Adobe support

Sorry

[Baden]

If you bring up Windows Task Manager (press Ctrl-Shift-Esc all at once) and click on the Performance tab, do you get one or more windows in the CPU Usage History? Each one of those windows corresponds to a CPU recognized by the operating system.

If your OS only sees one CPU then applications will see no different.

Depending on what you see in Task Manager, you may need to go into your BIOS setup (when your system first boots up and asks you to press something like F1 or DEL to go into Setup mode) to enable the other processor. I know that this works on an Intel CPU with Hyperthreading but I've never used a "D" processor.

Hopefully one of these will narrow in on the problem.


Baden

[drschimpf]

An Intel D processor is not a Dual processor machine, it is a single processor with a DUAL CORE (essentially 2 CPU's inside 1 body). That means your machine (meaning software) will never recognize a second CPU.

Hope this helps.

dan

[Baden]

This is not exactly true.

For CPUs that have dual cores or hyperthreading, it appears to the OS as multiple CPUs and subsequently to applications like Premier Elements that support multi threading.

On my single Pentium CPU which has hyperthreading, the OS shows two CPUs and when PE starts up it states 2 CPUs detected as well. Granted these are 'virtual' CPUs but there is a performance benefit to them vs. switching off hyperthreading. Dual core CPUs offer even more performance benfit that hyperthreading as these are more 'real' CPUs.


Baden

[psychosims]

Thanks, that helped. My last computer that I built had hyperthreading and yes there were two CPUs showing on the performance tab. However, like Dan said the Pentium D is a dual core, but actually only one processor...makes sense. Thanks for everyone's input.
anne

[whiskeypete]

I am running an AMD Athlon64 X@ dualcore 3800+ and Premiere Elements 2.0 and my OS detects two cpus just fine. Says it on the opening splash page - "Windows XP Multi Processor Detected".

If it still does not detect, I'd look in the BIOS and make sure your OS is recognizing it. Make sure XP is up to date. According to Adobe your proc is compatible - http://www.adobe.com/products/premie...ystemreqs.html

Good Luck