Error 1335: data1.cab is corrupt

[rdglasgow]

Have tried several suggestions to overcome this block to installing PE3 (rebooting, cleaning the CD, disconnecting from my LAN, and trying to install from copy of install files ontp desktop. Have I missed something obvious or might the disk BE corrupt? Running XP w/ SP2. Thanks anyone!
RDG

[Wendy]

I have never seen this before but did you disable any anti virus software before you installed. Norton has caused problems in the past.

I did a google search and found quite a lot of related items but most of them seemed to relate to dirty disks etc ... I did manage this one which seems to give more information (look right at the bottom of the page)

http://www.adeptscience.co.uk/kb/article/A8B6

hope it is of some help

Wendy

[MikeH]

rdglasgow

I have seen this before with XP (but not with PE3 though...). When you get this error message, click "Ignore" - if you then get an Internal Error 2350 it may be your Windows Installer that is causing the problem.

http://support.microsoft.com/?kbid=321444

Mike

[rdglasgow]

Originally Posted by Wendy

I have never seen this before but did you disable any anti virus software before you installed. Norton has caused problems in the past.

I did a google search and found quite a lot of related items but most of them seemed to relate to dirty disks etc ... I did manage this one which seems to give more information (look right at the bottom of the page)

http://www.adeptscience.co.uk/kb/article/A8B6

hope it is of some help

Wendy

Thanks, but I'd already disabled Norton AV and d/c'd everything else running in the background -- same error 1335, when ignored followed by "internal error 2350". I followed the suggestion re windows installer, but the download version is the same as the one on my drive (V 6.0.2448.0).

RDG

[rdglasgow]

Originally Posted by MikeH

rdglasgow

I have seen this before with XP (but not with PE3 though...). When you get this error message, click "Ignore" - if you then get an Internal Error 2350 it may be your Windows Installer that is causing the problem.

http://support.microsoft.com/?kbid=321444

Mike

Thanks, Mike,
Yes, when ignored, the internal error 2350 message does come up. I checked the download version of windows installer: but when attempted to run, got this: "wrong OS or OS version for application".
RDG
PS:Then I downloaded a patch for SP2 which sounded like it would address the installer issue (windows XP-KB885894-x86-enu.exe), but to no avail: same errors!

[MikeH]

rdglasgow,

Hmm, as I far as I understand the 1335 error message can also be caused by a dirty disc, CD-ROM read problems or memory allocation.

My only experience of the 2350 error message when choosing "Ignore" to the 1335 message was due to the Windows Installer Service either not being up to date or corrupt. In that case a reinstall of the Windows Installer downloaded from Microsoft sorted it. But this wasn't with PE3 though... You said version you download is the same version on your PC - but did you install it? If you current file is corrupt for some reason, a reinstall could cure it.

Just out on interest, if you are running NAV, have you uninstalled a version of NAV recently??

Have you tried to install PE3 in Safe Mode?

Other than that I don't know what else to suggest, apart from contact the Adobe Help line.

Mike

[rdglasgow]

Originally Posted by MikeH

rdglasgow,

Hmm, as I far as I understand the 1335 error message can also be caused by a dirty disc, CD-ROM read problems or memory allocation.

My only experience of the 2350 error message when choosing "Ignore" to the 1335 message was due to the Windows Installer Service either not being up to date or corrupt. In that case a reinstall of the Windows Installer downloaded from Microsoft sorted it. But this wasn't with PE3 though... You said version you download is the same version on your PC - but did you install it? If you current file is corrupt for some reason, a reinstall could cure it.

Just out on interest, if you are running NAV, have you uninstalled a version of NAV recently??

Have you tried to install PE3 in Safe Mode?

Other than that I don't know what else to suggest, apart from contact the Adobe Help line.

Mike

Thanks to you and all who have offered suggestions, BUT I'm nowhere. I spoke with Matt in Adobe tech support 2 days ago, went through all the items tried, checked the driver version for the CD-ROM drive, and finally was sent a replacement disk. Tried to install it tonight with all the previously recommended steps, but STILL receive the 1335 error (followed by the internal error 2350) message!!

To recap: using msconfig, disabled all startup items and NAV, disabled network connections, tried again to install from a copy to desktop after failing from the CD. It won't install in safe mode either.

RDG

[MikeH]

RDG,

Sorry to hear that you still have this problem. Well it seems you have eliminated most causes by the steps you have tried...

I have found something that might help you. On two other forums, it was suggested to re-register the Windows Installer - this worked for two people. Here are the instructions given:

When registration of the engine is corrupted, all attempts to run .msi packages fail.

To correct the registration of the Windows Installer, unregister and then register the Installer service using the command line switches shown below. This shuts down and reregisters the service, which assures that the Windows Installer engine should function properly. Enter the following commands from a command prompt:

msiexec /unregister

msiexec /regserver

(ii) If this fails to resolve your problem try performing the following steps:

1) Unregister Windows Installer:

msiexec /unregister

2) Rename the following files from the command prompt: Msi.dll, Msiexec.exe, and Msihnd.dll (by changing the names to msi.dll.bak, msiexec.exe.bak and msind.dll.bak respectively.)

3) Restart Windows.

4) Install the Windows Installer service again (InstMSI.exe).

I have noticed one thing - most people who have this problem are using NAV... Have you uninstalled a previous version of NAV recently?

Mike

[portlyphoto]

sorry to revive an old topic but, i recently uninstalled NAV and i am getting this error trying to install vmware on a xp sp2 box. ive tried all the above mentioned solutions but u am still getting this error

[MikeH]

Hi,

Welcome to the forums...

Sorry to hear that you are having this problem and it wasn't cured by the solution below .

I don't know of any other solution to this, my last post has cured every instance including two others juts last week according to emails I received.

Let me see if I can find the source of my last post...

Mike