Help doesn't open

[tourretired]

My help on Photoshop Elements 3 doesn't open.
I removed PE3 and reinstalled it and that didn't do it.
Any ideas of how to restore my 'help'.

[Wendy]

Hi there,

Are you using a Mac or Windows ... and which OS?

In the meantime I would try deleting the prefs file:

To do that close down Elements then click on the start up icon and quickly hold down the Control, Alt and Shift keys (If you are a Mac user Apple, Alt and Shift). Continue to hold down all three keys until you get a screen asking if you want to delete Settings ... just say Yes.

Just a thought if you are using a Mac, some users have reported problems it seems that help doesn't work from non-administrative accounts. You can either switch to an admin account or go to macosxhints.com and search on "photoshop elements 3" to get the terminal commands you need.


Wendy

[mane]

When you click on hellp, it should sow it on your task bar but when you click on it, nothing is there. Do a right click and choose maximize and it should load the help....

[granny60]

I just had the same problem today. Hold down the CRL, Alt, & Shift Key and click on the Help. Say okay to delete the help files.

It will fix whatever is wrong. I tried the Repair the program in the Add Remove and this didn't work so I did the above. Worked first time.
I got this from the Adobe support site.