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  #1  
Old January 15th, 2005, 07:41 PM
tourretired tourretired is offline
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Help doesn't open

My help on Photoshop Elements 3 doesn't open.
I removed PE3 and reinstalled it and that didn't do it.
Any ideas of how to restore my 'help'.
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Beachman
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  #2  
Old January 15th, 2005, 08:27 PM
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Wendy Wendy is offline
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Hi there,

Are you using a Mac or Windows ... and which OS?

In the meantime I would try deleting the prefs file:

To do that close down Elements then click on the start up icon and quickly hold down the Control, Alt and Shift keys (If you are a Mac user Apple, Alt and Shift). Continue to hold down all three keys until you get a screen asking if you want to delete Settings ... just say Yes.

Just a thought if you are using a Mac, some users have reported problems it seems that help doesn't work from non-administrative accounts. You can either switch to an admin account or go to macosxhints.com and search on "photoshop elements 3" to get the terminal commands you need.


Wendy
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Old January 16th, 2005, 12:49 PM
mane mane is offline
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Help

When you click on hellp, it should sow it on your task bar but when you click on it, nothing is there. Do a right click and choose maximize and it should load the help....
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Old April 21st, 2005, 04:27 PM
granny60 granny60 is offline
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I just had the same problem today. Hold down the CRL, Alt, & Shift Key and click on the Help. Say okay to delete the help files.

It will fix whatever is wrong. I tried the Repair the program in the Add Remove and this didn't work so I did the above. Worked first time.
I got this from the Adobe support site.
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