Cannot make HELP work in Elements 3.0

[Nelson]

I cannot make the 'help' function work. I have Adobe's bulletin from the Knowledge Base referencing Windows XP with SP2, which I am running. I am unable to find the "Allow blocked content" choice as they suggest in Solution #1. Furthermore, I cannot find any "help.pdf" files on the original CD as Adobe suggests in Solution #3.

Any specific help would be greatly appreciated.

[MikeH]

Nelson,

The "Allow blocked content" choice comes up in the Internet Explorer Information Bar. This appears under the address window at the top of the screen. It will only appear when you try to do things such as install an ActiveX control, open a pop-up window or download a file.

You have to click on ithe Information Bar to allow whatever XP has blocked - in this case access to Adobe Help files.

On the CD, there is a Getting Started Guide. If you go to My Computer, right click and select Explore, you will see this file.

Hope this helps.

Mike

[Nelson]

MikeH,

Thanks for prompt reply, but I'm unable to make either of your suggestions work. For the life of me, I cannot find an "information bar" beneath my address window in IE, and the .PDF file in the Getting Started Guide appears to be nothing more than a copy of the very thin pamphlet entitled " Getting Started" that came with the software. I was expecting/hoping to find a much more detailed help system. What am I missing?

[MikeH]

Nelson,

The Information Bar only appears when XP tries to block an action, it isn't there all of the time. When you try to load Help, does the Information Bar appear?

If not what security level are you using in XP, plus what firewall, anti adware or pop up blocking software are you running?

Mike

[Nelson]

Mike,

The information bar never appears. When I try to start Help, nothing happens on the main part of the screen. I get a block at the bottom of the screen showing Photoshop Elements help, but clicking on it does nothing. I am able to make the block go away by right clicking and then choosing close.

I'm not sure where to find the 'security level' I'm using in XP, so I don't know the answer to that one.

I know I use the following:
Norton Antivirus 2004 Professional
Popup KIller
Yahoo Antispy

I'm not sure what firewall if any is in use. I must sound pretty dumb, but I was more comfortable with DOS than I am with Windows.


Nelson

[kipp99]

Nelson - - I'm having your same problem.

You said:

"The information bar never appears. When I try to start Help, nothing happens on the main part of the screen. I get a block at the bottom of the screen showing Photoshop Elements help, but clicking on it does nothing. I am able to make the block go away by right clicking and then choosing close."

I'm getting very frustrated - - like you I've tried everything that Adobe said but HELP does not work. If you find a solution, please let me know.

And Mike - - thanks for trying to help.

My Windows XP security setting is set at MEDIUM
Firewall - - XP Service Pack 2 Firewall
Anti-Virus: AVG Free Edition
Pop-up: AOL blocking Pop-up

Shelley

[MikeH]

OK... the fact that the XP security warning isn't loading suggests that something on your computer may be blocking access.

It could be that your firewall is preventing PE3 from accessing the internet and / or the anti spyware / pop up programs you have installed are preventing it from loading.

If you know how to grant PE3 the necessary permissions in these programs, do that and then try Help again. If you don't know how to do this then disable the anti spware and pop up blocking software - then try to load Help.

If this doesn't work it could be the firewall - with most firewalls programs need permisson to access the internet and send email etc. Also, some firewalls will block pop ups, animation etc unless you authorise it for that program. If you can enable PE3 within your firewall try that. If you can't do that I guess the ulimate test would be to disable the firewall temporaily (:shock to see if PE3 can access help via the internet.

Let me know how you get on.

Mike

[kipp99]

Hi Mike!

I turned off my firewall and turned off my pop-ups on both AOL and IE - - still doesn't work.

How do I disable "Spybot" and "Ad-Aware"?

Also, how can I set my Security on "Low"?

Shelley

[MikeH]

Shelley,

Are you running Ad Watch with Ad Aware- or just Ad Aware?

Mike

[kipp99]

Just Ad-Aware

Shelley