Cant view lesson quicktime files

[jackw]

I have been viewing online lesson 1-6 using the quictime view link. But now all of a sudden I cant view the lessons. I click it and a window appears and quikcly says DONE but nothing appears.
I also tried this on the subscriber area tutorials with the same effect.
I have saved my past lessons(.mov) and they still play with quicktime
Any help or suggestions of what could be wrong?
I am using windows xp
Jack

[Wendy]

Hi Jack ...

... you didn't say which classes you are doing but I just check all three of them and they all seem to be working just fine.

Try the Video introduction to the courses and see if you can see that one OK ...here is a link to it:

http://www.photoshopelementsuser.com.../workflow.html

if that doesn't work then just check this one out too. Click on Learning Centre (at the top of this page) and you will see sample video tips "Swatches" ... can you view that one?

Wendy

[jackw]

I tried both. What happens is the same. When I click on the "View video", a small Explorer window opens and a small icon appears in the upper left and "Done" appears in the bottom bar. this happens almost instantly.

The strange thing is this just started. I have been viewing videos on this site for quite a while. I also uninstalled Quicktime and reinstalled it. But still the same thing. Quicktime will work ok with saved MOV files but within the explorer, it doesnt seem to work.
Thanks for any help Wendy
Jack

[Wendy]

Jack ...

The mov files are slightly different and I am starting to think that the answer maybe to download Quicktime again and reinstall it. This has solved a few problems in the past ... could be that Quicktime has become slightly corrupt.

Do let us know how you go on

Wendy

[jackw]

That is what I did. I uninstalled Quicktime and got the latest version and reinstalled. I is the same. It seems that internet explorer will not play the quicktime. the icon that appears indicates a broken link which I am not sure how to resolve

[willpresley]

Jack -- do you have another browser you could try -- I've had some problems with IE Crashing when I download a video using it.

Firefox works well and a search will yield the site where you can get the latest version -- may have to reinstall QT to get it loaded into Firefox but it is worth a try since you've done all the know trouble shooting.

[Dorrie H.]

I have had the very same problem that Jack described. What I have done is to clear the Temporary Internet Files, then restart IE and try again. Sometimes it starts right away and other times it takes quite a while before it loads. I just keep trying and eventually it works. I have had this problem on the Portrait's Class. All other videos I have not had a problem with. I think there's a glitch somewhere and I don't believe it's with Quick Time.

Wish I could offer more assistance.

Dorrie

[jackw]

I tried what you suggested, deleting cookies and temp files. Reload explorer and tried mutliple times but to no avail.
It is not only Quicktime that wont work in explorer but even windows media player, so it must be a problem with explorer.

I am not sure I want to try another Browser like willpresley has suggested but I may end up doing just that.
Thanks
Jack

[Wendy]

Jack ..

It does sounds like its an Explorer problem

I'm a Mac user so things are slightly different for me but I stopped using Explorer quite a while back and I now use Firefox. It is excellent much better than Explorer .... I downloaded it just to try it out but it is so good that I have stayed with it. I have kept Explorer on my system but I can't remember the last time I used it.

http://www.mozilla.org/products/firefox/releases/

Wendy

[tfry]

Hi Jack,

What version of IE and QT are you using?

If you aren't using 6.0.2 try updating your IE and see if that helps.

Let me know so I can check with the web guys Mon AM if you are still having problems.