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#1
September 1st, 2005, 10:45 PM
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Can't view or download lessons
Hi I am really excited to get started on these lessons but when I try to watch the video, media player opens but never loads the video. I have the same problem with the PDF file. The download manager opens but nothing is listed to download and the ok button is darkened. Any ideas? Last night I called the customer service number and she sent me an email on how to log in. I can log in fine, but I can't do the lessons.
Thanks  Heather 
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#2
September 2nd, 2005, 12:06 AM
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Hi Heather
The method that worked best for me was to right click on the link for the pdf or the video and then Save As and once I saved it locally on my machine I was able to view it with no problem. (I am assuming you are on a windows machine). Let us know if that does it - if not someone will come up with the solution. You're going to love the lessons! 
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#3
September 2nd, 2005, 04:00 AM
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Hi Heather ..
... Welcome to the forum Just sorry that you are having problems. Hopefully a Windows user will be along soon and be able to help. Wendy
__________________
"Wendy's World Gallery" "Village Gallery" "Wendy's Mini Tutorials" "Wendy's Scrapbooking Tutorials" "Do visit My Blog" __________________________ MacPro 2 x 3.2GHz Quad Core Intel Xeon, 4Gb Memory, CS3 and most versions of Elements
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#4
September 2nd, 2005, 04:09 AM
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Hi,
Did you get your problem solved Heather? If not repost so I can check at the office for you
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#5
September 2nd, 2005, 09:52 AM
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Re: Can't view or download lessons
Quote:
What connection are you using? These files will take a while on dial up... Problems viewing videos are usually caused by Quick time, check that you have the latest updates... Mike
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#7
September 2nd, 2005, 06:00 PM
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Glad it is worked out -- enjoy!
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#8
September 2nd, 2005, 08:00 PM
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Hi Heather,
That is good news ... hope you are enjoying the classes Wendy
__________________
"Wendy's World Gallery" "Village Gallery" "Wendy's Mini Tutorials" "Wendy's Scrapbooking Tutorials" "Do visit My Blog" __________________________ MacPro 2 x 3.2GHz Quad Core Intel Xeon, 4Gb Memory, CS3 and most versions of Elements
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