Audio is missing

[Sifua]

Hi, When I upload my 1 3/4 hr meeting from my DVD on my Dell XPS 1640 laptop, it breaks into three segments. Every time I attempt this, the first segment has no audio. The other two have it. Then "Background Rendering" takes over and 8 hours later it stops with no change. I've spent a few hours on the phone with India, but they seem to be stumped. I am not a computer wizard by any means. What do I do now Coach? Thank you

[ATR]

Sifua

First, Premiere Elements questions should be posted in the Premiere Elements Forum here so that they do not get mixed and lost in the Photoshop Elements questions. In addition, you do need to say what version of Premiere Elements that you are using.

However, because you mention "Background Rendering", you must be working with Premiere Elements 8. So, assuming that you are not working with protected media....in Premiere Elements 8 (with the project preset in the new project dialog set at NTSC DV Standard or Widescreen or its PAL counterpart))

a. Disable Background Rendering. Edit Menu/Preferences/General and remove the check mark next to "Enable Background Rendering".
b. Place your DVD disc (which I am assuming has content in DVD-VIDEO format) into the DVD burner tray.
c. In Premiere Elements 8, with Organizer Tab selected/Get Media/"DVD (Camcorder or PC DVD Drive)"/Media Downloader.
d. In the Media Downloader (Advanced dialog), Get Media from:, set for the drive in which you have inserted your DVD
e. Follow the instructions to bring in your media (in VOBs, structural units of DVD-VIDEO) to the workspace.

The above works great for many. BUT, for many is does not. In that case, you convert your VOBs to DV AVI with a free program called MPEG Streamclip
http://www.squared5.com/
and then bring the DV AVI saved to the hard drive into Premiere Elements with Get Media/Files and Folders.
There is another approach to this type of issue related to the use of what is called Command Prompt.

But, let us start here.

Please fill in details as to what you and Adobe have not done with regard to troubleshooting. And, since you are dealing with 90 minutes of media, please make sure that your computer is optimized...defragmented, virtual memory set up correctly, cleaned up, have enough available RAM, and hard drive space...etc and otherwise met the system requirements for the program. Also, I would recommend that you also disable AutoAnalyzer feature in Elements Organizer Edit Menu/Preferences/AutoAnalyzer.

ATR