Signature error in Module msvcr80.dll

[athegn]

As slightly edited version of a post I put on theh Adobe Elements forum, to which I have not yet had a reply:-

http://forums.adobe.com/thread/567159?tstart=30


Using PSE 7 under Windows Xp Service Pack 3.

I was using the Editor and then decided to try the Demo of Elements+. On reopening the Editor I got a Signature error in Module msvcr80.dll version 8.0.50727.4053.

As I also have PSE 5 on my system, which is still working correctly, I looked for its msvcr80.dll; found it with a version of 8.0.50727.42.

Replaced the 8.0.50727.762 in:

C:\Program Files\Adobe\Photoshop Elements 7.0\Microsoft.VC80.CRT
with Version 8.0.50727.42

On Opening the Editor the same Signature error.

Note still reporting 8.0.50727.4053 NOT 8.0.50727.42 So reports 8.0.50727.4053 whether .42 or 762 installed - providing Editor is reading C:\Program Files\Adobe\Photoshop Elements 7.0\Microsoft.VC80.CRT for its msvcr80.dll. (I have searched for msvcr80.dll and only found the above path for PSE 7.0 but there is another, 4053, in C:\WINDOWS\WinSxS\x86_Microsoft.VC80.CRT_1f......7 989 and also 762 and 3053 in C:\WINDOWS\WinSxS\x86_Microsoft.VC80.CRT_....... )

I did see a suggestion of using the msvcr80.dll from the Installation Disk; I have found this file on the disk. It has Version 8.0.50727.762 I have placed it in C:\Program Files\Adobe\Photoshop Elements 7.0\Microsoft.VC80.CRT to no avail. Note the manifest file in C:\Program Files\Adobe\Photoshop Elements 7.0\Microsoft.VC80.CRT is looking for version 8.0.50727.762.

I wonder whether it is the file in C:\WINDOWS\WinSxS\x86_Microsoft.VC80.CRT_ .. that is the problem. The manifest file seems to be looking for the 762 version as part of the manifest file matches 762 the file in C:\WINDOWS\WinSxS\x86_Microsoft.VC80.CRT_.. but the error reports the 4053 version?

I have used System restore to go back before adding Elements+ but no luck!

Before I reinstall or even reformat can anyone please help?

I note that the error report I could send to Microsoft still has mention of Elements+ even though I have restored my setup to before it was installed?

Sorry for this being a bit complex.

[clemsonjim]

and someone will tell you where to install. I Think I had this same problem with mscrt80.dll and put mine in WINDOWS/System32.
I do not have a msvcr80 in my system and I am running XP and have Elements+ also.

Good luck

[athegn]

Perhaps I should have thought of this earlier.

Trashed Preferences and now seems to be working.

[ATR]

athegn

Thanks for reporting and solving your Photoshop Elements 7 msvcr80.dll issue using the trashing the preferences troubleshooting.

Today a Premiere Elements 7 user at another forum came up with the same msvcr80.dll message. I keep saying that problems may present with the same symptoms but have different causes.

Nonetheless I passed on to her "what worked for you" in your Photoshop Elements 7 situation and am waiting to learn if it worked for her in her Premiere Elements 7 situation.

Thanks for taking the time to report the problem and fix that worked for you.

ATR