Problems viewing videos

[Allyson]

Anybody out there having problems viewing videos in the subscriber area, or is it just me? I am so PC un-savvy, that I may have done something to my PC that has caused this problem, as I have always been able to view videos before (including the one I am trying to re-view).

Thx

[kevq]

Allyson,
when you open the video let it load completely, watch the bar at the bottom.Then click play. If you are already doing this then I'm sorry but you will have to wait for advice from someone more knowledgeable than me.
Kev.

[Wendy]

Hi Allyson ...

I have just tried out a couple and they seem to be working OK ... is it just the one that won't play or have you tried some other too?

What actually happens when you click on the Video ?

Another thought I have is have you installed something recently ...

Wendy

[Russinator]

I'm using Windows XP. With XP you might try system restore. I have used it several times and it has always solved whatever problem I was having. Good luck - Russ

[Allyson]

Yup, it is all the videos, that is why I figure it may be something with my PC. Thanks for the advice all. I am running XP. Russ -- how do I do a system restore?

[Bayla]

Allyson,

To do a system restore go to Programs>Accessories>System tools>System Restore. Then follow the instructions to take the computer back to a time when you know you could watch the videos. I'd try out Kev's and Wendy's suggestions first though. I've only done a system restore if all else fails, particularly if , as you say, you're not computer savvy. I had a problem with the videos some time ago and I found that just rebooting the computer seemed to clear things up.

Bayla

[Allyson]

Bayla,

Thanks, the reboot worked -- I guess something was tied up in knots. Glad you told me how to do the restore tho, I am going to try that sometime as my machine is soooooo slooooow.

Thx again all

[JonE]

In order to best use system restore, it is important to set a restore point when things are working correctly. All - if you have not done this lately, now is a good time to do it. The exact steps may vary by computer, but in Windows XP you go to Start>All Programs>Accessories>System tools>System Restore and select the option to create a Restore Point. This merely saves your current system settings so you can go back to today's setting if you need to.

PS: It's amazing how many problems can be solved by rebooting, and if using the "reset" button doesn't work, doing a "cold" reboot (shutting down completely and then starting fresh) will often do the trick. "Warm" reboots do not always reset everything for reasons only known to an exclusive club of engineers in Redmond, WA. ;)