Tammy, Dave, or anyone in IT

[gmill]

I still cannot log in. I've tried numerous times this morning. I went to the home page and clicked on the Click Here link. When I click to create an account it says: Error: We're sorry, but there was a problem: It looks like you have already created your account.

Then I click to have my email sent to me and get: Error: We're sorry, but there was a problem: We can't look up your information based on the given information. Please verify that it's correct.

If I try to log in, I get: Error: We're sorry, but there was a problem: That username and password do not match.

On top ao all of this, I've discovered that my gallery is now empty.:D :confused: I give up. I've got the grandkids here today, so I won't be spending too much time on line anyway.

[tfry]

Gloria,

Check this thread here for instructions for the error messages.

http://www.photoshopelementsuser.com/forum/showthread.php?t=7176

How were you able to access your gallery?
If you did access it then you have cleared up your login issue...
If you want, PM you information, first name, last name, email and the username and password you used in the past to access your gallery and I will see if I can get it cleared up the same way Sherrie got fixed.

Guess posting the link to the thread would actually help...(edit)
Let me know.

[gmill]

Tami,
I wrote you a long PM and when I went to send it, the program had logged me out. So I will write it in word and copy/paste and send it to you.
Thanks