Missing printer profiles in Elements 8

[Electric Shepherd]

Hi guys,

I've recently upgraded from Elements 6 to 8 and tried printing an image this afternoon. Unfortunately Elements 8 didn't show either the manufacturer printer profiles or my custom made profile.

How can I point Elements in the right direction?

[frank abramonte]

Hi, Electric Shepherd.
I would think that you will have to update the printer profiles from the manufacturer's site.
As far as the custom profiles, i'm not sure if they can be copied over or if they have to remade.
The correct answer will probably be along shortly from some other member.

[Electric Shepherd]

Hi Frank, I would have thought that Elements 8 would have found all my existing profiles in my ColorSync library, the same way as 6 did. I didn't have to reinstall/update my printer when I got Elements 6.

[Wendy]

Hi ...

When you go into the colour sync utility can you still see the profiles in there ??

... and are the printer ones in Library/Printers etc ??

Wendy

[Electric Shepherd]

Thanks Wendy, they worked under 6 with no problems, I'd be extremely irritated if somehow the installation of 8 had wiped them.

I'll check the precise location of the printer profiles, but I'd have assumed that if the path worked in 6 then it should have worked in 8.

[Codebreaker]

I dont' (and wont) have PSE8 but since the Colour Profiles are largely managed by the OS I'd be very suprised if installing PSE8 would wipe them out.

Have you used Windows Explorer (if Windows) to check they are still in the default location?

Also I wonder if PSE8 has the same problem as PSE7 whereby the vertical scroll bars of the Printer Profile drop down box don't display. This gives the appearance that you only have a few profiles available. Using the Up/Down Arrows allows scrolling through the list.

Colin

[Electric Shepherd]

Thanks Colin, but I'm on a Mac [we're in the Mac forum mate! :) ] and the pop out menu allowed up and down movements IIRC.

I'd agree that I can't imagine PSE8 taking out any system profiles, I'll recheck the profiles' location and also revisit PSE6 to make sure it can still see them when I get home later.

[Codebreaker]

I did wonder about that because of Wendy's reply - duh!!!!

Go on - buy a PC :)

Colin

[Electric Shepherd]

Already got 2. Go on, buy a Mac! :p :D

[Codebreaker]

Actually I'd like a Mac - just to see what its all about but I think in the end it would just be a different hammer to hit the same nails in.

I've already got a PC loaded with Unix but decided in the end - why bother! Its just a different way of doing the same thing.


Pays your money etc ;)

Colin

[Electric Shepherd]

Hear, hear. Got PS5.5 on one of our old PCs, just a means to an end. Choose a Ford or Volkswagen, they're both still cars, it's just a matter of preference.

[RonOly]

FWIW: I had the same problem on Windows (I know it's a Mac you're using) with PSE 7 and now 8. It just doesn't see any printer profiles at all. What I did: I checked to see the profiles are indeed still in the appropriate folder in Windows: C:\Windows\System32\Spool\Drivers\Color. I then located the profiles PSE sees within the PSE folders (C:\Program Files (x86)\Common Files\Adobe\Color\Profiles\Recommended) and hey, those which PSE sees (!) where there... so I copied the needed printer profiles from the Windows system folder to the PSE folders location mentioned above.

(for those readers having the same problem on a Windows machine, the location to copy to is: C:\Program Files (x86)\Common Files\Adobe\Color\Profiles\Recommended) This is a Vista 64 bit machine.

I then started up PSE, opened up an image and went to File > Print...
Presto: the printer profiles where there! :D And guess what? It worked like a charme.

Why PSE doesn't use the printer profiles already in the Windows system folder beats me. Anyway, this solution worked for me, albeit on a Windows machine.

Maybe the same procedure works on a Mac. I can't try it for ya because I don't own a Mac. Good luck!

[Wendy]

I'm getting a little confused now ... the Adobe Colour Profiles does indeed contain various types of profiles but not Printer Profiles.

I'm with Colin on this one as far as I am aware printer profiles are just on the Mac and not within Elements ...

Have you uninstalled PSE6 ... if not can you still print using it and does it find the printer profiles ??

Try going to Colour Sync and making sure what colour profiles are indeed on your system. If you look in Applications>ColorSync>Profiles>Other ... the printer profiles should be in there.

Another thought is when you do Print have you set the left hand top box to show your printer and are you letting Elements manage the Colour Handling or the Printer Manage it ??

Wendy

[Electric Shepherd]

Hi guys, confusingly I can't find the manufacturer printer profiles anywhere on my computer currently, although they are still listed in the drop down menu as options in Elements 6.

Could this be related to the change to Snow Leopard? I use an HP printer and now all HP driver updates etc are handled by Apple updates, rather than from HP themselves. However, Elements 6 still seems to be finding them, I'm just not sure where!

On the plus side, I've copied my custom made profile from the ColorSync library across into Adobe's app support profile library and PSE8 is seeing that now.

I just need to track down these pesky HP profiles, for some reason the Finder isn't seeing them. Any ideas?

[Wendy]

Hi Electric Shepherd

It could have happened when you installed Snow Leopard. I do know that there are some colour management issues with Snow Leopard and some printers seem not to work with it:

Here is some info about installing Printer software from the disk:

http://support.apple.com/kb/HT3669

Wendy
PS .. I'm just greedy as I have 3 Macs :eek: :D :D

[frank abramonte]

Electric Shepherd, one other suggestion:
The printer profiles are for the printing paper your using.
These profiles are normally available on the data sheet packed with the photo paper.

[Electric Shepherd]

Forget it, found them! Dunno why the finder couldn't see them though...

Had to copy them into HD>Library>Application Support>Adobe>Color>Profiles. I'm not sure why PSE6 had no issues but there you have it! :confused:

PS looks like it's precisely the same issue as RonOly had except with Mac folder structure; PSE8 doesn't use the system printer profiles and needs to have them put in Adobe's own folder.

[Codebreaker]

On a Windows system PSE sees the Colour Profiles in the C:\Program Files\Common Files\Adobe\Color\Profiles folder AND C:\Windows\System32\spool\drivers\color

The latter is where new profiles are normally kept e.g display profiles and specific printer/paper profiles.

Colin

[Electric Shepherd]

I've got a feeling the same applies to Elements (6 at any rate) on the Mac as PSE6 short lists my display calibration profiles too, but PSE8 would appear to handle things a little differently from mine and RonOly's experiences.

[RonOly]

The latter is where new profiles are normally kept e.g display profiles and specific printer/paper profiles.
Yes, that's correct. However, what's not correct is:

On a Windows system PSE sees the Colour Profiles in the C:\Program Files\Common Files\Adobe\Color\Profiles folder AND C:\Windows\System32\spool\drivers\colorPSE 7 didn't and PSE 8 does not see any printer profiles in C:\Windows\System32\spool\drivers\color. Maybe it does after you install or reinstall a printer which installs its profiles there... but that's a step I refuse to take. PSE should see the printer profiles which are already there under every condition and use them. The display profile for my calibrated monitor it does see, and guess what... it even uses it. So why not the printer profiles?

Electric Shepherd : but PSE8 would appear to handle things a little differently from mine and RonOly's experiences.I'm using the US trial version at the moment to tear this thing apart to see what it's worth. The not seeing profiles issue was there in PSE 7 too, reason I ditched it. Now on PSE 8 the same story, however I solved it with the workaround posted above. :D

[Codebreaker]

PSE 7 didn't and PSE 8 does not see any printer profiles in C:\Windows\System32\spool\drivers\color.

Of course I can't say what's going on in your system, but on the three installations I have (Windows and XP) the printer and display profiles that I've added are only in the C:\Windows\System32\spool\drivers\color and all versions of PSE up to version 7 are finding them there.

The default profiles that are added when installing Elements are only in the C:\Program Files\Common Files\Adobe\Color\Profiles and they too get found by PSE.

Colin

[RonOly]

Colin and All reading this,

I just encountered something else: Colin, you were correct.
Here's what happened... When opening the File > Print... option you enter another screen. In there choose the More Options button (PSE 8.0) > Color Management.

Now I'm skipping a few steps, but when you hit the Printer Profile button you'll see some profiles and that's probably it. No printer profiles... However,
you also don't see any scroll bars or other indication letting you know the list you see at that moment is longer than you see.

What I did was hiting the down arrow key on my keyboard. Much to my surprise the first entry in that list was high lighted and it scrolled with rocket speed to the bottom. However, I now saw profiles I know off but I didn't see those previously. So there had to be much more in that list. I hit the up arrow very shortly a couple of times until the top of the visible list was highlighted and then another couple of times, and lo and behold there they came up, all the printer profiles for every four printers I have here.

Finally reaching the top of the complete list I used the down arrow button again and checked what I see, did I suffer from a black out or something like that :confused:, but no, they again all showed up. And I deleted the copied profiles mentioned in my post above while PSE was closed.

So the problem is a scroll bar not being showed where one expects it.

I would I noticed that way back when I was trialing PSE 7...

Anyway, for me the problem is solved and this time without my formerly mentioned workaround. Now if this only would work for the OP, that would make a day, wouldn't it?

[Codebreaker]

This is also a problem in PSE7 - see my post #6 in this thread - so not fixed in 8 either by the look of it. :rolleyes:

Colin

[Electric Shepherd]

Mmm, I'll try the hidden scrolling menu thing when I get in and report back.

[Electric Shepherd]

Just FYI the "hidden scrolling" thing didn't work, pressing up and down simply scrolled through the visible choices and didn't reveal any others.

At any rate, I've got it sorted now anyway, but it seems strange that it doesn't work the same way as PSE6 did.

[Wendy]

Hi ...

I am pretty sure that the problem comes from the install of Snow Leopard and not from Elements ... if you do a quick google search on Snow Leopard and HP printers you will see that others are having problems.

Wendy

[Electric Shepherd]

Mmm, possibly Wendy, but why then does PSE6 still behave the same way it did under Leopard? :confused:

I think it's more likely to be a PSE8 issue myself.

[frank abramonte]

Electric Shepherd, check is they have an updated driver for your printer.

Printer and Scanner drivers available in snow leopard
http://support.apple.com/kb/HT3669