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ollewickbom
August 6th, 2009, 11:55 AM
When I have edited a JPEG photo and want to save I get the answer: Could not complete your request due to a program error. I doesnīt matter if I just Save or if I Save as.

Has anyone got an explanation?
Zeria
August 6th, 2009, 12:24 PM
I would try deleting Elements' preferences. Here is Wendy's "how to" link (http://www.elementsvillage.com/forums/showthread.php?t=32054)

Hope that helps:)
frank abramonte
August 6th, 2009, 12:26 PM
ollewickbom:
Does this also happen when you try to save it as a psd or other format?
You can try resetting your preferences.
Quit Elements then holding down the Cmd+Option+Shift relaunching Elements. At the prompt "Do you want to reset preferences"? click OK
ollewickbom
August 6th, 2009, 05:06 PM
ollewickbom:
Does this also happen when you try to save it as a psd or other format?
You can try resetting your preferences.
Quit Elements then holding down the Cmd+Option+Shift relaunching Elements. At the prompt "Do you want to reset preferences"? click OK

I,m sorry Frank, that didnīt help when I save as JPEG format. When I save as psd, tiff, pct or png itīs OK.

But Iīve noted that if I save as tif before I edit then it works to save as jpg afterwards. Which of course should be the proper way to do it because then the edit doesnīt lower the quality of the photo. Right?
emkayess65
August 6th, 2009, 06:41 PM
Hi, you aren't trying to save as JPEG2000?
That is a special format that only works with 16bit(I think).
http://www.pixentral.com/hosted/1mEiz5axcXxql10XrKPywu2483H0wR1_thumb.jpg (http://www.pixentral.com/show.php?picture=1mEiz5axcXxql10XrKPywu2483H0wR1)
See th highlight - that is the regular jpeg.
hth!
mks
frank abramonte
August 6th, 2009, 09:24 PM
I,m sorry Frank, that didnīt help when I save as JPEG format. When I save as psd, tiff, pct or png itīs OK.

But Iīve noted that if I save as tif before I edit then it works to save as jpg afterwards. Which of course should be the proper way to do it because then the edit doesnīt lower the quality of the photo. Right?

Your correct on the last point, but I think the loss is minor.
ollewickbom
August 7th, 2009, 05:43 AM
No, I save jpg not jpeg 2000.
ollewickbom
August 7th, 2009, 05:46 AM
Frank, have you any other solutions worth testing?
frank abramonte
August 7th, 2009, 07:44 AM
ollewickbom, my only other suggestion is to uninstall and reinstall PSE. You can find the uninstaller on your original install disks.
ljameso1
August 7th, 2009, 09:02 PM
Did you remember to flatten layers before saving as jpg?
frank abramonte
August 7th, 2009, 09:14 PM
Did you remember to flatten layers before saving as jpg?

I pretty sure you don't have to flatten layers before saving. The layers auto flatten upon saving in Jpeg.
I notice this in CS2, is it different in PSE?
Wendy
August 8th, 2009, 03:27 AM
It should flatten the layers automatically when you save as a jpg ..

The only thing I can think of now is to try an uninstall and then a reinstall

Wendy :)
ollewickbom
August 8th, 2009, 10:09 AM
The pic had no layer. But, I may unnnecesarily have bothered you. Now I canīt reproduce the error on new pics. Sorry!
Wendy
August 8th, 2009, 11:50 AM
Oh that is OK ... just glad that the problem now seems to have sorted itself out :)

Wendy
ljameso1
August 8th, 2009, 09:18 PM
Must have been those nasty gremlins. Glad the problem went away.