Another organizer raw files import problem

[doglover]

I am another person having problems importing Canon cr2 raw files (Canon 40d) into PSE 6 Organizer. In this case, the laptop runs on Vista. Windows will import them into the explorer just fine (totally not involving PSE in any way) and when PSE itself downloads the files from the CF card, it will store them on the drive sorted properly as it should. PSE just will not bring them into the Organizer. The error says something to the effect that the file appears to be corrupt or not supported. I have updated the ACR to 5.1 so I know the version should not a problem.

Incidently, as PSE will sort and store the CR2 images just fine (again, just not import them into Organizer), the files can be opened perfectly fine in the editor afterwords. All without the ability to import them from the card or harddrive into Organizer.

In case it helps, the only Canon specific 40d software downloaded to the Windows laptop was Canon's own RAW driver software for windows.

As a side note, I also have PSE 6 for OSX running on my Macbook and all is perfectly fine with the 40d imported files. Furthermore, the Windows laptop is also fine with the older 20d body when files are imported.

Any advice would be appreciated. I have already searched this site's forums as well as the internet and so far no luck other than the ACR version suggestion. The older ACR version files have been completely removed from the Plugins directory to another directory on the drive so conflict between the 2 versions are also unlikely. Thanks in advance for any assistance.

Doglover

[johnrellis]

That error message is a likely indicator that ACR is improperly installed -- it's quite easy to make a mistake with the manual installation.

To verify which version of ACR the Editor is loading, go to the Editor and do Help > System Info. Cut and paste the entire contents here.

To verify which version of ACR the Organizer is loading (it's quite possible it is loading a different version), paste the contents of the Organizer's Log.txt file here. See this FAQ:

http://www.johnrellis.com/psedbtool/photoshopelements-6-7-faq.htm#Examine_the_Organizers_log_file

[doglover]

That error message is a likely indicator that ACR is improperly installed -- it's quite easy to make a mistake with the manual installation.

To verify which version of ACR the Editor is loading, go to the Editor and do Help > System Info. Cut and paste the entire contents here.


The contents of System Info is as follows:

Adobe Photoshop Elements Language Version: 6.0 (6.0 (20070910.r.377499))
Operating System: Windows Vista
Version: 6.0 Service Pack 1
System architecture: AMD CPU Family:15, Model:8, Stepping:2 with MMX, SSE Integer, SSE FP, SSE2, HyperThreading
Physical processor count: 2
Processor speed: 2009 MHz
Built-in memory: 1918 MB
Free memory: 980 MB
Memory available to Photoshop: 1539 MB
Memory used by Photoshop: 55 %
Image cache levels: 6
Serial number: 10571085433985845345
Application folder: C:\Program Files\Adobe\Photoshop Elements 6.0\
Temporary file path: C:\Users\Owner\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 141.9G, 76.1G free
Primary Plug-ins folder: C:\Program Files\Adobe\Photoshop Elements 6.0\Plug-Ins\
Additional Plug-ins folder: not set
Installed plug-ins:
3D Transform 10.0 (10.0x001)
ADM 3.10x21
ASDStrm 1.03x2
Accented Edges 9.0
Angled Strokes 9.0
Auto Divide 6.0.0.0 (6.0 (20070910.r.377499))
Average 10.0 (10.0x001)
BMP 10.0 (10.0x001)
Bas Relief 9.0
Camera Raw 5.1
Chalk & Charcoal 9.0
Charcoal 9.0
Chrome 9.0
Clouds 10.0 (10.0x001)
Color Halftone 10.0 (10.0x001)
Color Variations 10.0 (10.0x001)
Colored Pencil 9.0
CompuServe GIF 10.0 (10.0x001)
Conditional Mode Change 10.0 (10.0x001)
Conté Crayon 9.0
Correct Camera Distortion 9.0
Craquelure 9.0
Crop and Straighten Photos Filter 10.0 (10.0x001)
Crosshatch 9.0
Crystallize 10.0 (10.0x001)
Cutout 9.0
Dark Strokes 9.0
De-Interlace 10.0 (10.0x001)
Difference Clouds 10.0 (10.0x001)
Diffuse Glow 9.0
Displace 10.0 (10.0x001)
Dry Brush 9.0
Extrude 10.0 (10.0x001)
FastCore Routines 10.0 (10.0x001)
Fibers 10.0 (10.0x001)
Film Grain 9.0
Filmstrip 10.0 (10.0x001)
Filter Gallery 9.0
Frame From Video 6.0
Fresco 9.0
Generic EPS 10.0
Glass 9.0
Glowing Edges 9.0
Grain 9.0
Graphic Pen 9.0
Halftone Pattern 9.0
Ink Outlines 9.0
JPEG 2000 2.0
Lens Flare 10.0 (10.0x001)
Lighting Effects 10.0 (10.0x001)
Liquify 7.0
MMXCore Routines 10.0 (10.0x001)
Magic Extractor 10.0 (10.0x001)
Matlab Operation 10.0 (10.0x001)
Mezzotint 10.0 (10.0x001)
Mosaic Tiles 9.0
Multiprocessor Support 10.0 (10.0x001)
NTSC Colors 10.0 (10.0x001)
Neon Glow 9.0
Note Paper 9.0
Ocean Ripple 9.0
OnEdge 1, 0, 0, 1
PCX 10.0 (10.0x001)
PNG 10.0 (10.0x001)
PNG Icons 1.22x1
Paint Daubs 9.0
Palette Knife 9.0
Patchwork 9.0
Photocopy 9.0
PhotomergeUI 10.0 (10.0x001)
Picture Package Filter 10.0 (10.0x001)
Pinch 10.0 (10.0x001)
Pixar 10.0 (10.0x001)
Plaster 9.0
Plastic Wrap 9.0
Pointillize 10.0 (10.0x001)
Polar Coordinates 10.0 (10.0x001)
Poster Edges 9.0
Radial Blur 10.0 (10.0x001)
Read Watermark 1.70.19
Reticulation 9.0
Ripple 10.0 (10.0x001)
Rough Pastels 9.0
Save for Web 3.0
ScriptingSupport 10.0
Shear 10.0 (10.0x001)
Smart Blur 10.0 (10.0x001)
Smudge Stick 9.0
Solarize 10.0 (10.0x001)
Spatter 9.0
Spherize 10.0 (10.0x001)
Sponge 9.0
Sprayed Strokes 9.0
Stained Glass 9.0
Stamp 9.0
Straighten Image 10.0 (10.0x001)
Straighten and Crop Image 10.0 (10.0x001)
Sumi-e 9.0
Targa 10.0 (10.0x001)
Texture Fill 10.0 (10.0x001)
TextureSelect 10.0 (10.0x001)
Texturizer 9.0
Tiles 10.0 (10.0x001)
Torn Edges 9.0
Twain Acquire 10.0 (10.0x001)
Twain Select 10.0 (10.0x001)
Twirl 10.0 (10.0x001)
Underpainting 9.0
WIA Support 10.0 (10.0x001)
Water Paper 9.0
Watercolor 9.0
Wave 10.0 (10.0x001)
Wind 10.0 (10.0x001)
Wireless Bitmap 10.0 (10.0x001)
ZigZag 10.0 (10.0x001)
Plug-ins that failed to load: NONE

Installed TWAIN devices:
WIA-USB Storage-SMC
WIA-USB Storage-MSC
WIA-USB Storage-mmC
WIA-USB Storage-CFC


The contents of Organizer's log file is as follows:

0 Photoshop Elements 6.0.0.0 Log (5) started 2009-05-08 08:45:21.134
0 (+ 0) Windows OS Version as reported by Qt: 0x80
5 (+ 5) Desktop Resolution: 1280 x 800 Depth: 32
203 (+ 198) Loading Bitmaps...
463 (+ 260) Loading Components...
464 (+ 1) Initializing Intel IPP Libraries...
465 (+ 1) Initializing BIB Host...
467 (+ 2) Initializing Bravo Components...
467 (+ 0) Initializing ACE
469 (+ 2) Initializing color settings
503 (+ 34) Monitor color profile: sRGB IEC61966-2.1
503 (+ 0) Initializing XMP
505 (+ 2) Initializing Plug-in Host...
515 (+ 10) Initializing Photoshop Adapter...
516 (+ 1) Initializing AS Host...
518 (+ 2) Initializing Plug-ins...
538 (+ 20) BEGIN -> pse_util::add_mime_types
539 (+ 1) END -> pse_util::add_mime_types
539 (+ 0) Plug-ins found:
539 (+ 0) C:\Program Files\Adobe\Photoshop Elements 6.0\PhotoshopElementsOrganizer.exe (Sweet Pea 2 Adapter Plugin)
539 (+ 0) Plug-Ins\Organizer Only\File Formats\Gif.8bi (CompuServe GIF)
539 (+ 0) Plug-Ins\File Formats\WBMP.8BI (Wireless Bitmap)
539 (+ 0) Plug-Ins\File Formats\Targa.8BI (Targa)
539 (+ 0) Plug-Ins\File Formats\Pixar.8BI (Pixar)
539 (+ 0) Plug-Ins\File Formats\PCX.8BI (PCX)
539 (+ 0) Plug-Ins\File Formats\JPEG2000.8BI (JPEG 2000)
539 (+ 0) Plug-Ins\File Formats\FilmStrip.8BI (Filmstrip)
539 (+ 0) Plug-Ins\File Formats\Camera Raw.8bi (Camera Raw)
539 (+ 0) Plug-Ins\File Formats\BMP.8BI (BMP)
539 (+ 0) Plug-Ins\Organizer Only\PhotoshopAdapter.apl (Photoshop Adapter)
539 (+ 0) File format plug-ins:
539 (+ 0) CompuServe GIF (R: gif)
539 (+ 0) Wireless Bitmap (R: wbm wbmp)
539 (+ 0) Targa (R: tga vda icb vst)
539 (+ 0) Pixar (R: pxr)
539 (+ 0) PCX (R: pcx)
540 (+ 1) JPEG 2000 (R: jpf jpx jp2 j2c j2k jpc)
540 (+ 0) Camera Raw (R: tif crw nef raf orf mrw dcr mos raw pef srf dng x3f cr2 erf sr2 kdc mfw mef arw)
540 (+ 0) BMP (R: bmp rle dib)
540 (+ 0) Initializing AGM
557 (+ 17) Initializing CoolType
568 (+ 11) System:
569 (+ 1) System Architecture: AMD CPU Family:15 Model:8 Stepping:2 with MMX, SSE Integer, SSE FP
569 (+ 0) Driver versions:
569 (+ 0) Microsoft DirectX Version: 9.0
569 (+ 0) Support application versions:
569 (+ 0) Adobe Image Viewer Version: Not installed
570 (+ 1) Adobe Acrobat Reader Version: 8.1
570 (+ 0) Adobe Acrobat Version: Not installed
577 (+ 6) Initializing OLS
709 (+ 132) Cleaning up old email attachments
716 (+ 7) Initializing Controller...
717 (+ 1) Initializing Platform...
718 (+ 1) Initializing Threads...
720 (+ 2) Initializing Model...
744 (+ 24) Initializing Main Interface...
1182 (+ 438) Main window visible
1183 (+ 1) BEGIN -> PhotoshopLib::PSLInit()
1453 (+ 270) END -> PhotoshopLib::PSLInit()
2345 (+ 892) reloadNavigatorAndView() initializing for a new Search
2768 (+ 423) App is now visible and ready for input...
2805 (+ 37) APD: received import message
52027 (+49222) Finished UI init.
52027 (+ 0) APD: set impending import
201292 (+149265) APD: received import message
477036 (+275744) APD: received import message
3007775 (+2530739) APD: received import message

[johnrellis]

Hmm, the logs show that the Editor is loading ACR 5.1 and that the Organizer is loading the same version.


Incidently, as PSE will sort and store the CR2 images just fine (again, just not import them into Organizer)

What do you mean that it will "sort and store" even though the images aren't imported into the Organizer? PSE can't sort or store photos unless they're in the Organizer.

What is the precise message you get when you try to do File > Get Photos And Videos > From Files And Folders to import a CR2 file?

[doglover]

Hmm, the logs show that the Editor is loading ACR 5.1 and that the Organizer is loading the same version.


What do you mean that it will "sort and store" even though the images aren't imported into the Organizer? PSE can't sort or store photos unless they're in the Organizer.

What is the precise message you get when you try to do File > Get Photos And Videos > From Files And Folders to import a CR2 file?

The photos are properly copied from the CF Card/Camera onto the harddrive in PSE's photos directory sorted by date as any of the pictures should be. They just are not loaded into Organizer so they can be displayed onscreen like the rest of the photos already in organizer.

Well, all is well now. :) Perhaps this is why I am a Mac lover/user :cool: and I leave the Windows usage to my wife. I deleted the existing junk photos (off the CF card) I was having trouble with, took a few more sample photos and now all is well and finally co-operating. However, the other 3 or 4 times I tried importing them since upgrading ACR to 5.1 yesterday, it wouldn't co-operate. Perhaps the files were genuinely corrupt on the card or something. Perhaps the card itself is dying (hope not).

Anyhow, for some oddball reason, everything works now. I do thank you very much for your time, patience and assistance. 8 years as a computer technician and network admin (on Windows) and still Windows surprises me sometimes.

Doglover