broken thumbnails in pe6

[al606]

I have been seeing the dreaded broken thumbnail issue, and have tried the various fixes suggested regarding multi-processor settings. I also deleted the entire catalogue and refreshed the thumbnails.

Every time I edit a file (especially raw), even if I cancel out of the edit, the thumbnail becomes irretrievably broken. This seems to happen regardless of whether I used the adobe raw (version 5.2) or bibble, which I've been playing with recently.

Any suggestions or ideas would be most appreciated, before the organiser becomes unusable.

As a long-time user of Photoshop, my first experience with its little brother are rather disappointing.

Thanks in advance
Al

[johnrellis]

Al,

1. When you say you’ve tried the various fixes, which ones did you try? There’s really only one that I know of that works, solution 3 from this Adobe tech note:

http://www.adobe.com/go/kb403728 (http://www.adobe.com/go/kb403728)

Even if you tried it before, I suggest trying it a second time (I always make mistakes following instructions). Are you on XP or Vista? If you’re on XP, note that the solution has some ambiguity about it (not clear whether it should be “-a 0” or “-a 1”) – I wrote the solution originally, but I wasn’t able to test it on XP and I don’t know whether Adobe did.

2. If setting processor affinity doesn’t work, you could download the free trial of PSE 7, which has fixed the multiprocessor bug with raw files.

[al606]

The link provided didn't work, but I found what is likely the same solution at http://www.adobeforums.com/webx/.59b53bee. Tried both 0 and 1, then regenerated thumbnails with no difference. Error message says they're in an unsupported format, although it was able to read them before, and Bibble, Raw 5.2, picasa and even the Microsoft explorer raw viewer have no issue.

I had previously done the other solution, moving the multiprocessor support plug-in out of the way.

Not sure I want to try the PSE7 trial, don't really want to keep shelling money out for this. I'm a little surprised Adobe hasn't fixed this :-(

p.s. I'm using XP SP3

Cheers
AL

[johnrellis]

The link works now, but it is the same content as what you found.

What is the precise error message you're getting, and when do you get it?

[al606]

The exact message is:

"The file is damaged or is a format that cannot be included in the Organizer"

They are Canon cr2 files, and the organizer happily reads all the other cr2 files unless I open them in an editor; then they become unreadable. :-(

I'm starting to wonder if my recent upgrade to ACR 5.2 might have done something; might try to back off and see if that makes any difference.

Al

[johnrellis]

That message indicates the problem is most likely not related to the multiprocessor thumbnail bug.

Double-check that you installed ACR correctly (and you removed old versions entirely from the destination folder):

http://www.adobe.com/support/downloads/detail.jsp?ftpID=4220

You can see which version PSE thinks it's using via the Editor's Help > System Info.