Grrrr Need help install pse6 it is a reinstall.

[shabbychic]

I have had pse6 for about a year a couple weeks ago after downloading the elements + MY pse6 corrupted on me EASY fix right? uninstall and reinstall my pse6 , AFTER I got rid of the elements program.. anyway NOW I cannot get my pse to reinstall USING my cd, I finally in desperation downloaded it from adobe BUT that is a trial can anyone help me ....
If it matters I am using vista thanks so much Nola

[dj_paige]

NOW I cannot get my pse to reinstall USING my cd

Details, please? What happens when you try to re-install? What errors do you see?

In PSE5, you could go to Help->Registration and input your serial number into the Trial version, making it the full version. Have you tried this in PSE6?

[shabbychic]

Sorry details would help huh.OK when I try and reinstall with the cd , it gets to a certain point, prob about halfway thru and then says it cannot finish the install from the source. and when I try and use my serial number with the downloaded version it says it is not a valid serial number

[frank abramonte]

Sorry details would help huh.OK when I try and reinstall with the cd , it gets to a certain point, prob about halfway thru and then says it cannot finish the install from the source. and when I try and use my serial number with the downloaded version it says it is not a valid serial number

Apparently the new trial version does not sync with your old upgrade CD, since they would have different serial numbers.

I would contact Adobe and explain the problem. They can check via your registered copy. You did register it?

[johnrellis]

In general, you can't use your serial number with a downloaded free trial -- it can only be used with a paid version (on CD or downloaded).

Adobe has a tech article on troubleshooting installation problems; see this FAQ for the appropriate one for your version of Windows:

http://www.johnrellis.com/psedbtool/photoshopelements-6-7-faq.htm#_Try_Adobe’s_generic

One of the steps includes copying the CD to your desktop and installing from there. But I'd work through all the steps methodically at this point.

Alternatively, you could call Adobe customer support. They generally provide free support for installation problems. But you'll need to be exceedingly patient (long waits, not very skilled tech support).

[Wendy]

Hi ...

When you did the uninstall did you have any problems with it ??

Wendy

[shabbychic]

Thanks for the info, I will try and look at it and see if I can figure out whats wrong , and I wondered if downloading it as a trial from the inet was why it would not accept my serial number

Wendy , it at first tried to repair it, that didnt do anything, so then uninstall which went fine
Thank you all for the info Nola

[emkayess65]

FWIW, FREE install support from Adobe is only for the current version, which is 7 right now.
mks

[johnrellis]

it at first tried to repair it
Repair installs of PSE do nothing on Windows (and sometimes give wierd messages).

[shabbychic]

FWIW, FREE install support from Adobe is only for the current version, which is 7 right now.
mks
Yea I found out! LoL

Repair installs of PSE do nothing on Windows (and sometimes give wierd messages).

hmmm , im still working on trying to figure it out,,

Thank you all for your help, Nola

[frank abramonte]

shabbychic, contact Adobe and ask for a replacement of a damaged install disc. They may have this service. It would be worth paying the customary low charge for a replacement CD.
Call support and speak to a tech person, they will answer this even if they don't normally support Elements.

Customer Service

800-833-6687
7 days a week
6am-8pm(Pacific time)

[shabbychic]

hey thanks for that info I will give that a try Nola