Back up problems

[Joba]

Back up catalog to Cd,DVD or hard drive
Today I am doing a incremental back up & during the process the orgaizer stops responding.I have tried numerous times, cleaned the disc,restated computer etc all to no avail. I don't know what to do.Any help would be greatly appreciated.

[dj_paige]

Exactly what do you see when the organizer stops responding? Where in the process does this happen?

[Joba]

It occurs after I insert the DVD ,click on the drive ,click on browse & done.It starts to do something for a short time then I get a window pop up telling me the program as stopped responding.The window gives me the option to go online to see if windows can diagnose the problem.I tried that option too. I get a page with the contents of the DVD etc. but can't do anything with that page(at least I don't know how)

[dj_paige]

Can other programs read files from a DVD? Can other programs burn files to a DVD?

[Joba]

yes There is nothing wrong with my computer or other programs

[Joba]

After original post my browser worked the next day.. I have no idea why.But now yesterday I again tried to do an incremental back up & program stops responding again.This is so frustrating.

[Joba]

Well I am working with support online with Adobe.But so far no successful results.It takes them a day or more to answer a question.And then sometimes it is a generic answer & it isn't the question you asked! Oh well.I'll keep at it.
My new question is: I'm thinking of getting the new elements7.Will I have to resolve this issue first before installing the new program??Will I have the same problem in the new program if it is for example a catalog problem? Or will a new program fix it?

[johnrellis]

Upgrading to PSE 7 may resolve your problems (or it may not).

If you install PSE 7 on the same computer, you won't need to resolve the backup problem. After you install it, PSE 7 will ask to convert your old catalog (leaving the original untouched), and usually that conversion goes very smoothly.

You might download the free trial of 7 before spending money, to see if you have any problems with it.

[Joba]

Thank you for taking the time to reply to my post. I really appreciate that:) That is an excellent suggestion First I will ask Adobe the same question.

[johnrellis]

Keep in mind that the quality of Adobe support is ragged (as you've already discovered) -- they not infrequently give out wrong or misleading answers, depending on who is handling your issue.