PET subscriber site down for a bit on 6/12

[ricklepage]

Hi,

I just wanted to let folks know that the Elements Techniques subscriber site (www.photoshopelementsuser.com) will be down for a while tomorrow afternoon, June 12. We'll be moving it over to our own Web servers, which means that there will be a period of time when we're checking the links, making sure the database is running properly, and doing a whole bunch of other things that our Web wizards (Jon and Cindy) won't tell me about, probably because they don't want me to worry unnecessarily.

ElementsVillage isn't moving servers, so the forums should be up all day.

Now, back to editing v5n3 ... :)

best,
Rick

[billz]

Thanks for the heads up Rick.

Bill

[jonknee]

Just to clarify, the /subscriber and /gallery sections will be road blocked. Everything else should remain up. Once Cindy and I go through all the steps we're not telling Rick, the servers will switch over and everyone will have some new stuff to play with.

If you see anything funny, drop me a PM. I'm hoping it will be pretty seamless.

[Inspeqtor]

Rick and Jon,

Thank for letting us know about this. We do appreciate all the hard work you folks do here.

I don't believe we have met Cindy have we? If so, I missed that thread.

[Inspeqtor]

I have a question, perhaps premature. Will the subscription site still have the same URL or will it have a new URL?

[jonknee]

Everything will stay in the same place or have permanent redirects in place. The subscriber site itself is staying at the same address, but there will be a new area at another address.

Tomorrow if you think something is missing, please let me know and I'll track it down (I'm playing both sides of this, so I can view both sites at the same time). But we're shooting for all URLs to be compatible.

[Inspeqtor]

Thank you Jon, that us good to know,

A new area... hmmmmm what could it be? <smyle>

[ricklepage]

Cindy likes to be mysterious, but she'll show up. I promise. :)

Rick

[Wendy]

Hi Rick ...

Thanks for letting us know ... sadly I will be away on holiday and won't be back until the 22nd so I will have to wait until then to see the new things :(

Wendy :)

[lisabee]

Rick,

thanks for letting us know, I'm very glad to hear we still have Jon in whatever changes are afoot :).

Wendy - have a lovely holiday, hope you are feeling totally better to be able to enjoy it,

Lisa

[christellf]

Rick & all involved.
Thanks for all your hard work in keeping all of this going. Can't wait to see what the new newsletter & site has in store for us.
Christell

[vawitt]

Christell...maybe that's it....in STORE for us??

We do love guessing games around here...

~Val in cloudy IL

[NMarti]

Rick
Thanks for the heads up. I can't wait to see what new and exciting things are coming our way.

[ricklepage]

Just so folks won't be disappointed - most of the changes are 'behind the scenes' - we've had to do a lot of back-end work to get things a bit more modern.

We do plan to update the site with better tools and help later this year, but this first step was just to get everything moved over properly.

Rick

[Wendy]

Hope that the move goes well ... :)

Wendy

[jonknee]

And we're back up. First ones to notice the changes get a prize (not really, unless you count satisfaction). It may take a few minutes for your ISP to pick up on the changes, but you should see the transfered (non-road blocked) site momentarily.

If you have any trouble logging in, please first try to recover your login. We did a little house cleaning and the web users table is now very accurate--which should help cut down on people wondering why they didn't know they were expired. I'll leave out the technical details, but there were a small number of users that may need to recover their login. The up side is your account details are now completely synced and there should be a lot fewer mix ups for everyone around.

Also, if you see anything funky, please PM me about it. I've gone to great lengths (my new software is up to revision 80) to make things seamless, but I'm sure a few things slipped through.

[NMarti]

Jon
Once again you are a master at what you do! Thanks so much for your countless hours of work to make this a smooth, trouble free transition.

[Jancy]

Thank you all--Going to do some browsing now. :)

[Bayla]

Thank you all--Going to do some browsing now. :)

Is it back up and running yet? I can get onto the home page but just get an error message if I try to go to the subscriber area or the gallery.

Bayla

[NMarti]

Bayla
I checked with Jon because I had the same problem. You need to delete your bookmark and retype the web address and you will then go to the new server.

www.photoshopelementsuser.com (http://www.photoshopelementsuser.com)

I tried it and it worked for me. I'm in the subscriber area now.

[jonknee]

Bayla
I checked with Jon because I had the same problem. You need to delete your bookmark and retype the web address and you will then go to the new server.

www.photoshopelementsuser.com (http://www.photoshopelementsuser.com)

I tried it and it worked for me. I'm in the subscriber area now.

Deleting the bookmark won't do anything, but closing your browser and opening it again might. Browsers keep a cache of where sites are, so restarting it can help make it ask your ISP where a site is. Since our location changed, it's important for your computer to ask again.

An easy way to tell what site you are on is looking at the footer, it will say Photo One Media. Also if you see the downtime message you're definitely on the old site.

[NMarti]

Jon
I closed the browser and reopened it and the bookmark still took me to the old site. That's why I suggested deleting it.

[chestnutmare]

Thank you Jon,
I kept getting the error messages so I closed my browser and reopened it and the site is working wonderfully. Very nice.
Mary

[jonknee]

Jon
I closed the browser and reopened it and the bookmark still took me to the old site. That's why I suggested deleting it.

Hmm, it may be tied to the cache, but I hadn't heard that before. Dealing with DNS is sort of an art form. Photo One's offices in Portland aren't yet seeing the new server. My connection is a bit more ambitious and jumped in early.

[ricklepage]

We're still seeing the old site here on the West Coast; it definitely takes time for that ol' Internet to catch up with itself sometimes...

(It does show up when I go to the site on my iPhone, though, so I know it's out there. :))

Thanks again to Jon and Cindy, though - this wasn't a trivial job.

Rick

[Bayla]

Thanks for the suggestions Nancy and Jon.

Well, I've deleted the bookmark, closed my browser, reopened it and I'm still getting nowhere.:(

I'm going to close down the computer now and go to bed. Maybe when I reboot in the morning I'll no longer have problems....watch this space.....

Bayla

[jjvera00]

I just tried it and everything looks good on my end. Hope others are successful as I was.

[Inspeqtor]

I just tried getting in and I get this error: Sorry, that's not a valid username or password

I closed the browser with no success. I hand typed in the url also with no success :(

[jonknee]

I just tried getting in and I get this error: Sorry, that's not a valid username or password

I closed the browser with no success. I hand typed in the url also with no success :(

Looks like you may be one of the few people I mentioned who got lost in the shuffle. Try recovering your login and if that doesn't work PM me and I'll get you set up. I apologize about the trouble--there was no seamless way to do it correctly and since we had already gone through all the trouble of writing a new CRM system we definitely wanted to do it right.

[ladybug]

I think i got lost also. I cant log in either. error not a valid user name...

[Inspeqtor]

Jon,

I just read the PM you sent to me. Thank you for you help!

[TonyW]

Seems to be working fine - actually my subscription had just expired and I'd forgotten to renew and I'd forgotten my password but it did let me know in a friendly manner, sent me a new password, and took my money so I'm now all paid up again :D

Tony

[Bayla]

I'm good to go now as well. No time to take a proper look but at least it's all working now.:)

Bayla

[Wendy]

Hi John ...

I have tried everything and it won't let me in :(

Guess I will have to send you a pm ...

Wendy

[Inspeqtor]

Wendy!!

Not our Elements GURU! Surely they will let you back in!!!!! :)

Jon got me fixed up in no time at all :D

[jonknee]

Also thought I should mention if you can't get in, try using your email address as your username. That seems to be a common theme.

You can change your username (click Profile) after you log-in as well, so you can make it whatever it used to be. The rest of the information in your profile is what is used to send the newsletter, so it would be a good idea to give it a quick once-over as well.

[Sepiana]

Hi everyone,

Today I tried to update My PET Gallery (the first time since the site was down). I keep getting warnings such as: Failed to open stream, Permission denied, Unable to move, Error 1.

Anyone else having the same problem?