PSE6 & PSPE4 Won't start

[younggraham]

I have been a happy user of PSE2 for years. Recently purchased a new computer (AMD 9550 Quad Core - 4Gb ram - XP Pro SP3) Decided to up grade PSE at the same time so installed PSE6 & PSPE4 (had tried out trials of both on old computer).
Both loaded fine however neither will start. PSE6 doesn't even show on Windows Task Manager - Applications Window, but does appear in the Processes window as stopping load at about 15,000k.
Did both installs with anti-virus (Nod32) de-activated.
This is the second time around as on the first occasion, took computer back to suppliers (Computer specialist) - said he has done a few tweeks, but same thing has happened.
Have looked thru other threads on this site but don't see any similar problems.
Can anyone help please.

Cheers
younggraham

[ATR]

Take a look at these AdobeTech Note Troubleshooting documents for Photoshop Elements 6 and Premiere Elements 4:

http://kb.adobe.com/selfservice/viewContent.do?externalId=kb402597&sliceId=2 (http://kb.adobe.com/selfservice/viewContent.do?externalId=kb402597&sliceId=2)

http://kb.adobe.com/selfservice/viewContent.do?externalId=kb402373&sliceId=2 (http://kb.adobe.com/selfservice/viewContent.do?externalId=kb402373&sliceId=2)

If you have already read these and applied them to your situation and still no go, you should take advantage of your rights under Adobe’s free Technical Service for resolving installation issues for recently purchased current versions as soon as possible.

I have been using Photoshop Elements 6 and Premiere Elements 4 since they were released and did not run into a major problem with both (at the same time) until recently, namely I could not open the programs by clicking on the Desktop shortcut icons or otherwise. A System Restore proved not to be the answer. Nonetheless, I did uninstall the Microsoft Automatic Updates that had been downloaded within the last 24 hours. Then I did a complete uninstall/reinstall of both programs. That seemed to do the job.

You say that you did a tryout of both programs on your “old” computer. Was that Windows XP Professional Service Pack 2 or 3? You might want to consider the possibility that you are having Service Pack issues.

Best bet is to review the Adobe troubleshooting documents, gather up all your computer info and troubleshooting details, and give Adobe Technical Service a call for some free installation troubleshooting.

Please let us know the outcome.

ATR
(I would get more details from your computer guru as to his/her definition of tweaking.)

[younggraham]

I received a solution from another source all together. It is an Adobe Acrobat 8 licensing service update supposedly for Windows Vista only.
Even though I haven't got Acrobat 8 and my computer doesn't run on Vista he told me it would fix my problem, and guess what, it did. Both programs started up fine and are working perfectly. The update is on the attached link.
http://www.adobe.com/support/downloads/detail.jsp?ftpID=3750

It is ours not to reason why.

Many thanks for your help

Graham