Computer freezes when capturing/exporting DV AVI files

[dmrgraphics]

I am running Premiere Elements 2.0, I have a Dell Precision (Xeon 3.4GHz, 3GB RAM, 512 MB Graphics Card).

Whenever I try to export a video to a DV AVI file my computer completely freezes up, where I actually have to hold the power button down for 10 seconds for it to shut off. The same sort of thing happens when I capture video from my mini-DV camera. This previously worked fine. I recently upgraded the memory and got a new graphics card. Also I tried reformatting my computer with no results. Dell even replaced my motherboard.

What could this be?

Thanks,
Dave

[ATR]

I am still thinking about the issues with which you are faced.

My first thought is how much available RAM do you have in spite of the total physical 3 .0 GB RAM that you cited? Also, is that "512 MB Graphics Card" a Shared or Unshared type? If Shared, you are losing memory there. Check out your computer's System Information to see where you are memory-wise.

How long are these files (captured/exported)? As compared to when this did work, are these files more or less long? Your capture is through a Firewire connection from DV mini camcorder?

Any complications when you reformatted your internal hard drive? NTFS? Any external hard drives involved? You said that you had the motherboard replaced with no problem resolution. Did you try going back to the old video card that was part of your operations when they worked? I assumed that you updated the RealTek drivers if part of the system.

You say that you are using Premiere Elements 2. What is your operating system? Windows XP or Vista??? Since I do not know your operating system, here is an assortment of reading material from Adobe:

http://kb.adobe.com/selfservice/viewContent.do?externalId=kb402308&sliceId=1
http://kb.adobe.com/selfservice/viewContent.do?externalId=331884

To be continued

ATR

[dmrgraphics]

Thanks.

I am running Windows XP Pro.

To answer some of your questions...

I replaced the graphics card after the motherboard so it wasn't working with the old one either. When I export to an AVI it actually gets 99.98% completed and then freezes. Same thing with capturing video (MiniDV with Firewire); I can hook up the camera and play, rewind and everything with no problem (the connection is working great) When playing the video plays on the screen really well. If I hit capture, it will appear to capture the frames but stop right before it is done. I've had the same problem wether I'm trying to import/write a 30 second video or a 30 minute video; doesn't matter. Same thing happens when I try the "Render Video" command.

Available memory is about 2.6 GB.

The video card is an NVIDIA GeForce 8500 GT. I am not sure if it is shared or unshared.

I am able to import from DVD's, export to DVD, export to WMV... and so on. I can't capture video in Windows Movie Maker either (same problem). Sometimes in Windows Explorer, if I open a folder that has an AVI file in it, the computer will freeze up. Other than this problem everything seems to run just fine.

I have tried version 3 of Premiere Elements (same problem) and with V4 the software wouldn't even get past the opening screen and it froze up.

Thanks again,
Dave

[Tom Blizzard]

When I export to an AVI it actually gets 99.98% completed and then freezes.

Wow, I was reading with interest. The same thing happened with me the other day. I was converting from AVI to DV-AVI using Windows Moviemaker so I could do the show with Premiere. There were multiple clips with a total of about 30 minutes. Same as you, got to 99% and everything came to a screaching halt.......

[ATR]

I will be back later, but for now I have a question to ask Tom and dmrgaphics.

By any chance were you doing a lot of System Restore in your troubleshooting? If so, have you taken a look at your current available internal hard drive space?

I have been trying to troubleshoot a Windows XP Professional computer, not Premiere Elements, problem and decided to incorporate a lot of System Restore in my plan of attack since my recollection was that it was reversible. Finally after a lot of System Restore, I gave up on that approach. But to my horror I discovered something that I should have known, namely, although the process is reversible, you use up a lot of hard drive space for those Restore Points, in my case big time GBs.

The good news was that I discovered a way back, that being, using the Disc Cleanup/More Options Section/System Restore Cleanup. The bad news was that I lost System Restore points.

I am guessing that you did not fall into this pitfall, but just in case.....maybe another look at the System Restore setup.

To be continued re: Premiere Elements issue...........

ATR

[dmrgraphics]

Actually sytem restore is another issue I've had on this machine, it is unable to complete a system restore.

Anyway I have two hard drives (an 80GB (28.1 GB free) that I use for the OS and software, and a 500GB (176GB free) that I use for my files. I also use a 500 GB Maxtor external drive to back up my files to.

[ATR]

This subject may have been brought up before, but....

Those external hard drives....all formatted to NTFS, not FAT32?

ATR

[dmrgraphics]

Both my hard drives are formatted to NTFS.

[Xhr1s]

I am running Premiere Elements 2.0, I have a Dell Precision (Xeon 3.4GHz, 3GB RAM, 512 MB Graphics Card).

Whenever I try to export a video to a DV AVI file my computer completely freezes up, where I actually have to hold the power button down for 10 seconds for it to shut off. The same sort of thing happens when I capture video from my mini-DV camera. This previously worked fine. I recently upgraded the memory and got a new graphics card. Also I tried reformatting my computer with no results. Dell even replaced my motherboard.

What could this be?

Thanks,
Dave

I'm guessing ... a memory issue. You're computer did not freeze up. But you're physical memory, couldve been having a problem proccessing.

Issues like these accure when the physical memory encounters problems proccessing, and Cant handle it, and the virtual memory failes, causing lock ups. By terminating the proccess... that shall stop the problem.

You're problem could be a lack of memory. photoshop uses alot of system resources. It could also be caused by to much traffic '' within you're network ''

Well i'm guessing to much data was being sent, and received, and you're system memory couldnt handle it, so all known proccesses failed...

You probally had to restart you're computer, do to you're windows Shell interface aka explorer.exe not responding.

My advice is ... cut down on System resources when you're attempting these actions. Example: Run a limit amount of applications, when you're ''export a video to a DV AVI file ''

You can try upgreating some ram, or redouce traffic, by having a limit amount, of applications running.


I'm guessing you're photoshop crashed, and took a few other running proccesses with it. Well this is just a guess, from the top of my head.