Trouble startint premiere elements 4.0

[jlong5501265]

I just installed Premiere Elements 4.0 with no errors indicated during the install, however when I try to start Elements, it reboots my system. Anyone else experienced this problem or have any ideas.
Thanks

[ATR]

I have not encountered the problem, and to resolve it would take more details from you. What operating system do you have XP or Vista?

For a start, take a look at one of the following Adobe troubleshooting documents (one is for XP, one for Vista):

http://kb.adobe.com/selfservice/viewContent.do?externalId=kb402373&sliceId=2

http://kb.adobe.com/selfservice/viewContent.do?externalId=kb402531&sliceId=1

I will be watching for your progress.

ATR

[jlong5501265]

I appreciate the help.
I am running XP pro, 2GB memory, 500MB HD with tons of free space.
I have looked at the two articles you pointed out and nothing seems to help although I have not exhausted the one at a time disabling and enabling of services.

What is happening is that the product starts up but when I click on "new project" it reboots my machine. I disabled all the startup tasks and all of the non-microsoft services and the product will not even attempt to startup. When they are all enabled, the product starts up but as I said, reboots the machine whenever I click on "new project".

One at a time disabling - try it- reenabling of each service is quite a task due to the number of services that are present. I also have Pinnacle Studio 11 installed on this machine, which works ok, and Pinnacle has installed a couple of services. I disabled those thinking they might be conflicting with Premiere but that didn't help.

I know the problem is something with this machine as I installed on another machine (a laptop) and it works ok, I just don't have any clues as to what the problem on this machine might be.
Thanks.

[ATR]

I was going to suggest that you make sure that you checked off "Hide All Microsoft Services" in the Services Tab of the System Configuration Utility, but you say that you did that.

Some other quick ideas:
1. Flush the preferences according to the procedure in the following link:
http://www.adobeforums.com/webx/.3bbdd316
There may be another more detailed longer procedure for this described in one of links suggested for your review.

2. Do you have the latest version of QuickTime installed?

3. Some additional Adobe links that you might check out to see if any one of them has anything new to offer:

For Drivers and the like:
http://www.adobeforums.com/webx/.3c057647

Miscellaneous:
http://kb.adobe.com/selfservice/viewContent.do?externalId=kb402370&sliceId=1

4. Do you have administrative privileges with your present XP User Account? Even so, have you tried creating a new User Account with the same administrative privileges as the current account?

5. On what drive did you install Premiere Elements 4...C drive? Is the C drive formatted NTFS? Do you have an external hard drive and, if so, how is it formatted?

6. You might want to consider a complete uninstall of both Pinnacle Studio 11 and Premiere Elements 4, followed by a reinstall of JUST Premiere Elements 4.

See if any of that leads to resolution. If not, we will think about this some more.

ATR

[Chuck Engels]

This problem is almost always caused by out of date Graphics and/or Audio Drivers, have you updated your system drivers?

[ATR]

Help with CE's last suggestion, can be found in the Drivers' Update link in my post #4 of this thread.

ATR

[jlong5501265]

I installed latest version of QuickTime before I started all this.
Last night I updated both video and audio drivers, same result.
I created a new user account on my computer and tried running elements, same result.
I tried the cntl-shift key while starting elements, same result.
Is there anything in the MS dump that might lend a clue?

[Chuck Engels]

What processor are you using, some AMD processors do not support Premiere Elements.
The processor needs to have the SSE2 ,or above, instruction set support which older Intel and some AMD processors do not have.

Next thought is an incompatible Video or Audio card or driver. There isn't much else that can cause the program to just reboot and not load at all.

Please list all of your system specs; Processor, Video Card and memory, audio card, hard drives, RAM, and anything else you can think of. Video Card, Audio Card and Processor specs are most important.

[jlong5501265]

Computer is an HP, purchased in 2006. Processor is an Intel 3MHZ. 2GB memory 500GB HD (lots and lots of free space),
NVIDIA GFORCE 7300LE video card, Realtek High Definition Audio

Actually Elements does startup but when I click on "New Project" that's when it reboots the computer.

Thanks for your help.

[Chuck Engels]

This is an ongoing problem with RealTek audio, especially the High Def audio versions.
Check out the driver site and make sure you have the most recent
http://www.adobeforums.com/webx/.3bc23436

The most recent driver is from this month, unless you have updated it very recently you are not up to date ;)

Considering you have an HP you may need to go to the HP support site and check for newer driver releases there also.

[ATR]

jlong5501265

I have been following along with your last posts with CE. Sounds promising. I am watching to see if that avenue leads to resolution.

But, if and AFTER you have been there, done that, and obsolutely sure that you have the latest drivers and the desktop issue persists, then......

In that case, I will start up with this question:
You say that Premiere Elements 4 installs and works in your laptop (XP or Vista?). How do the video card and Realtek differ between the two computers? Was Pinnacle installed on the laptop when you installed Premiere Elements?

Nero software is notorious for messing up drivers and creating problems with other software and within the computer. I do not know if Pinnacle has ever fallen into that category. I know you said that you disabled the Pinnacle services, but that may not have been enough. But, if all else falls, I would focus in on Pinnacle involvement and:
Uninstall both Pinnacle and Premiere Elements from your XP Desktop, making sure to remove all traces of them. Then re-install Premiere Elements. (You are installing from disc?)

As for your questions about the step by step elimination of programs in msconfig Start Up/Services, I have had no luck using that step by step to resolve a serious computer issue. What I had to do was do a Disable All (first checking Hide Microsoft Services.) That worked for me, BUT that was a computer startup issue not Premiere Elements. But, if this is a Nero-like driver mess up, the next step that I suggested may work.

Depending on the outcome of all our suggestions, you might want to explore using Adobe's free T/S troubleshooting for Premiere Elements 4 installation problems for new software. You may be illegible for that. I would check that out as soon as possible to make sure that you do not lose any of your rights because you waited too long.

But, please keep us up to date on your progress. Good luck.

ATR

[jlong5501265]

Well I finally got the Realtek High Def audio driver to install and it had some impact. Elements is not longer rebooting the computer at startup. It comes up, I can load a media file but at some point during playback it encounters an error and terminates; 15 seconds or so into it on some clips, a minutes or so on others.

[jlong5501265]

Reply to ATF. The laptop is also running XP but other than that the conf is nothing like the desktop. It does not have Pinnacle Studio installed on it. I am very reluctant to de-install Pinnacle. I am somewhat concerned that if I uninstall it, I might not get it to re-install and I have projects already done that were built using Pinnacle. If I knew for sure that Pinnacle was the culprit, I would take that step but not knowing, I am reluctant to do that. See my last response to CE. Things are getting somewhat better.
If I knew the issue was the Realtek driver, I'd go out a buy a new sound card from another manufacturer.

By thanks to you and CE for all your help troubleshooting this.

[Chuck Engels]

What type of video files are you using in your project?
Did you use Premiere Elements to capture the video via Firewire from a MiniDV camcorder?

[jlong5501265]

The video files are .MOV from a JVC camera. I copied the .MOV files from the camera HD onto the computer HD. Following the audio driver update I am now able to get Elements up and running and start a new project. When I copy one of the .MOV files into the project and then start the preview play, it runs for a bit but then encounters an error and terminates.

[jlong5501265]

Now that I have installed new video and audio drivers, Should I re-install Elements?

[ATR]

I would give it a try.

ATR

[Chuck Engels]

First make sure you have the most recent version of Quicktime on your system, if that doesn't work then the files may need converting.

MOV files used in Premiere Elements most often need to be converted, best to convert with QuickTime Pro or possibly MpegStreamclip. Convert to DV-AVI and you won't have a problem.

Here is a thread at the Adobe forum discussing JVC MOV/MOD files.
http://www.adobeforums.com/webx/.3c059183/1
and how to convert them to work in Premiere Elements.

[ATR]

jlong,

Are those really MOV files from the JVC camera or are they MOD files?

ATR

[jlong5501265]

Well I may have solved the problems that were computer related with all the driver updates. I think the latest problem is indeed something wrong with the MOV files. I'll try the conversion as you suggested and let you know.

FYI, Pinnacle Studio 11 has no problem with the same file.

[Chuck Engels]

Pinnacle handles many files better than Premiere Elements, it is the way the programs are made. In handling all of those formats Pinnacle has other issues to deal with. Premiere Elements does one thing better than any other editing software out there, edits DV-AVI files and that's it. If you want to edit in Premiere Elements it is best to convert the files to DV-AVI, makes life a whole lot easier. Either that or you need to just stick with Pinnacle, MyDVD, MovieStudio, or something that can handle all of the different formats, but what do you sacrifice by doing that?

[jlong5501265]

I'm sorry they are .MOD files.

[ATR]

I was almost sure that must be the case. So, we are back to MPEGStreamClip again.

http://adobeforums.com/webx/.3bc4800e

http://www.adobeforums.com/webx/.3c06587c/0

Although I have suggested that software's use in cases such as these, I have not used the software myself. I decided to give it a try. That FAQ does not completely paint the picture with regard to requirements.

The deal breaker for me was the need for "Apple QuickTime MPEG2 Playback Component". This is the rest of the story. It is no go, unless:
1. You uninstall your Apple QuickTime and download and use the free QuickTime Alternative 1.61 or later (making sure that you check "Extra Quick Time Plugins" to enable it.
OR
2. If you do not want to uninstall Apple QuickTime, then you buy an "Apple QuickTime MPEG-2 Playback Component" to go with it.

Right now, the project is on hold, waiting for a time when I can disrupt my computer for the experiment.

To be continued....

ATR