APSE 4.0 upgrade bug

[Hugh]

PSE 3.0 was working fine on my XP. I upgraded to 4.0 and find some photo's cannot be edited. Selecting them from the Organizer then choosing either Quick or standard edit results in a SYSTEM ERROR block "The parameter is incorrect. Pressing the OK button (I don't think it is ok, but what choice do I have...) abruptly ends the Organizer
This does not occur to all photo's, but I have found a couple this does effect. As far as I can tell the photo's were standard digital images I recently loaded.

Nothing like this occured in 3.0 - any ideas ?

[allen]

I found that if the image is 16 bit you cann only do limited editing until you convert to 8 bit. Go to image on the toolbar and selectg mode. If the image is 16 bit the 8bits/channel will not be greyed out and you can then select it to convert from 16 to 8. I had some images I had scanned at 16 and I could not figure out for a while why I could not edit.

Allen

[Hugh]

Thanks for the thought Allen - I checked and this image is shown as 8 bit, so that doesn't seem to be the problem. I went to properties of the image and then selected Meta /complete to see the settings.

[MikeH]

Hi Hugh,

Welcome to the Forums... :)

I've not experienced this at all (well yet anyway??). Can you post some information about the images this happens with (size, format)? Does it always occur with the same ones or is it random?

Mike

[Wendy]

Hi Hugh ..

... and welcome to the forum :)

Just a thought ... have you tried deleting the prefs file?

The way of doing that in PSE3 was ... close down Elements then click on the Editor start up icon and quickly hold down the Control, Alt and Shift keys. Continue to hold down all three keys until you get a screen asking if you want to delete Settings ... just say Yes.

Its worth a try ...


Wendy

[Hugh]

Re: the preferences file - No, I haven't yet. PSE4 apparently has two files, and you just have to delete/rename them and restart - PSE4 will recreate them for you. I will try this.

Re: File sizes/etc. The two I have found are both 2272/1704, 72dpi, 8 bit depth jpg files imported from a Minolta camera. The same camera/file size other pic's are, but something about these two is bothering PSE4 - but PSE3 was happy with them.

[Wendy]

Hi Hugh ..

This is the delete prefs shortcut :)

Cose down Elements then click on the Editor start up icon and quickly hold down the Control, Alt and Shift keys. Continue to hold down all three keys until you get a screen asking if you want to delete Settings ... just say Yes.

I'll keep my fingers crossed for you ...


Wendy

[Hugh]

Thank you - The shortcut did work, this did not fix the problem.
I had the editor open, went to organizer, choose one file to edit which worked ok. I then went back to organizer to choose one of the "bad" pic's - and again I got the bad parameter error message. But, because I had another pic in editor already, PSE stayed up leaving me editing the origional picture.
So, some progress - it is better than having PSE completely crash.

Thanks.

[MikeH]

Hugh,

Can you post the full file name (including extension) of these two pictures...

Mike

[Hugh]

PICT0601.JPG & PICT0602.JPG are the pic's - they are in a dated subdirectory created by PSE3.0 importing from the Minolta camera.
I generally allow PSE to build a dated subdirectory when I unload the memory card.

[lindamwalker]

What does deleting the preference files do to the program? Why would you delete?

[MikeH]

Linda,

The Preferences file contains many of the settings and options you select when using Elements. Each time you close the program the Preferences file is updated with these settings. If an error occurs while the settings are being saved, the Preferences file can become corrupt - which will cause Elements not to work how it's supposed to.

Deleting the Preferences the Elements file restores Elements to the default settings. When you reset the Preferences it is good practice to save any custom brushes, gradients, patterns etc. outside of Elements.

Mike