Help with internet connection settings please

[jan]

Hi, when searching for services, PElements3 gives me the error

"There was a problem with your internet connection. Please make sure..."

I'm using PE on a LAN through a proxy server. This connection works fine for all other programs. I can't find any settings in PE where I could make changes.

Is there a settings file for internet connectivity?

thanks, Jan Vandorpe, Belgium

[DanielleL]

hi and welcome jan,

I'm not familiar in how PSE works on LAN through proxy, but perhaphs these links might be useful to you in identifying your problem

http://www.adobeforums.com/cgi-bin/webx?14@786.RswDehuM0Kx.26@.3bb900c1/0

or

http://www.adobeforums.com/cgi-bin/webx?128@786.RswDehuM0Kx.32@.3bb699d8


Danielle

[Wendy]

Hi Jan ..

... and welcome to the forum :)

When you click on Services which option you select causes the problem? ... and are you using a Windows PC?

Wendy

[Wendy]

Hi Danielle ..

... you beat me to it :)


Wendy

[jan]

I get this when I try to look for online print services (order prints) and when I click Update creations...

I have read and tried out the posts in the adobe forum as you suggested but to no avail. I'm sure when I try this at home, where I have a direct connection, it will work but through my company LAN and proxy ....

This is a bug that should be adressed in the next version at the least.

thanks anyway, and if you or I find the solution!

In the meantime let me post another question...

cheers, Jan

[DanielleL]

jan,

proxies, corporate firewalls, etc. are definitely a problem. I don't think PSE was built for that kind of environment. Some have gotten it to work but it takes a lot of... well, work. :lol:

I hope it works well at home.

Wendy, you were probably enjoying your morning coffee and a NY/London Post puzzle. that's the only time us mere mortals can beat you. :wink:


Danielle

[Wendy]

Jan,

There is a problem with update creations ... it is know to Adobe and it only applies to European Users.

Try this link:

http://www.adobeforums.com/cgi-bin/webx?50@666.auPbeTZk0ch.8@.3bba0ba2

Sorry I missed your original reference to the fact that you were in Belgium :)

Wendy