Can't view or download lessons

[hbos0527]

Hi I am really excited to get started on these lessons but when I try to watch the video, media player opens but never loads the video. I have the same problem with the PDF file. The download manager opens but nothing is listed to download and the ok button is darkened. Any ideas? Last night I called the customer service number and she sent me an email on how to log in. I can log in fine, but I can't do the lessons.
Thanks :(
Heather

[Mary]

Hi Heather
The method that worked best for me was to right click on the link for the pdf or the video and then Save As and once I saved it locally on my machine I was able to view it with no problem.

(I am assuming you are on a windows machine). Let us know if that does it - if not someone will come up with the solution.

You're going to love the lessons! :)

[Wendy]

Hi Heather ..

... Welcome to the forum :)

Just sorry that you are having problems. Hopefully a Windows user will be along soon and be able to help.


Wendy

[tfry]

Hi,

Did you get your problem solved Heather?

If not repost so I can check at the office for you :)

[MikeH]

Hi I am really excited to get started on these lessons but when I try to watch the video, media player opens but never loads the video. I have the same problem with the PDF file. The download manager opens but nothing is listed to download and the ok button is darkened. Any ideas? Last night I called the customer service number and she sent me an email on how to log in. I can log in fine, but I can't do the lessons.
Thanks :(
Heather

Heather,

What connection are you using? These files will take a while on dial up...

Problems viewing videos are usually caused by Quick time, check that you have the latest updates...

Mike

[hbos0527]

I just wanted to let you know that Mary's suggestion worked. I just finished my first three lessons.
Thanks alot :lol:

[willpresley]

Glad it is worked out -- enjoy!

[Wendy]

Hi Heather,

That is good news ... hope you are enjoying the classes :)


Wendy