Save for web feature not working

[swervet]

PSE 4 for Mac. The save for web option is grayed out and won't let me select it. I have reset the preferences. Any ideas on getting this feature to work? Does it have anything to do with ImageReady? Thank you.

[Wendy]

Hi ...

... and welcome to the forum :)

This error hasn't come up for a long time ... there are actually save for web prefs. I found this note in my Cut & Paste file but I didn't make a note of the Name of the prefs ...

Still it may point you in the right direction ..

Delete Save for web prefs:

Windows:
Hold down Ctrl+Alt, then choose Save For Web.
You should get a dialogue box asking if you want to delete Save For Web preferences.
Choose yes.

Mac:
Go to User>Username>library>prefs

Wendy

[Wendy]

Hi ...

I just found this:

http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=312917

you could also just do a search (using spotlight) for Save for Web

Wendy :)

[swervet]

I appreciate the help. Save for web is still not working. Are you familiar with the "save for web plugin". I did a spotlight search and that came up.

[swervet]

Still no luck with any of the options. What do you think about an uninstall and the reinstall?

[Wendy]

Hi ...

I think that I would try unistalling ... if you have delte the web prefs then thats about all I can thing of

Do let me know how you go on with it :)

Wendy

[WaydeWest]

Not sure if this will help...
I am running PSE 5 on a PC and while the Save for Web option was available (not greyed out), it would not work. While I haven't spent much time researching this, what I discovered (accidently) was that if I was logged on my laptop as an administrator the option worked, any other log in and the option does not work.