Error message:resetting Desktop Display Mode

[clpvt]

Hello. I've just installed Adobe Premier Elements 3 and am making my first slide show/video clip project. I just noticed a yellow triangle at the bottom of the screen which when I click on it, an Events Window is opened. I ended up with about 30 of this same message.

"Desktop Display Mode has been reset because the video card returned an error. Please reset the Desktop Display Mode in the Playback Settings dialog as this may impact your playback performance."


I think I found the screen from the Preferences option but there are so many choices on the screens, I don't really know what I should do to respond to this message. Anyone have any suggestions? Thank you.

[genevh]

Interesting error you are getting. I have a couple of things you can check and/or reset to see if they are causing your problem. Premier Elements does require a couple of things in regards to your display capabilities so we will start there. Will need to know the results of this, plus what version of Windows you are running if these don't help you.

The requirements are a resolution of at least 1024x768, a video card capable of 16 bit color or better, and DirectX 9 or later.

To check your display resolution and how many color bits it is using, right click your desktop and then click Properties -> Settings. If your settings are less than the above, you will need to bump them up.

To check for your DirectX version you can do a couple of things. Go to the Microsoft Update page and run it on your PC. If you aren't at the correct release, it should offer to update it for you.

If you want to check the DirectX version yourself, right click "My Computer" on your desktop, then click Help -> Help and Support Center from the main menu. Do a search on DirectX, and in the window that opens, on the left side you will see an entry for "Troubleshooting DirectX". Click this link. In the next window that opens, you will see a link to "Open the DirectX diagnostic tool". Click this also. It will open a dialogue box asking if you want the tool to test your DirectX. Let it do this, then in the box that opens you will see a list in the "System Information" box. At the very bottom of this list, it will tell you what version of DirectX you are running. If it is not version 9.0 or later, you will need to update. Again, the easiest thing to do would be to go to the MS Update site for your version of Windows.

[Benny Pedersen]

A little tips about that.

Write the word dxdiag into the Run menu, like this:

StartMenu > Run > dxdiag > Ok

one of the menus have test buttons...

Benny

[clpvt]

Hello. I'm not sure I've posted a reply correctly... Thank you for your response, Gene. My display was set on 1024x768, with a 32 bit color display and my Direct X is version 9.0C. So no change there. I'm also using Windows XP Professional. And now my problem is compounded. I put together a Collection in Photoshop Elements 3 which I sent to Premiere Elements 3. It was a combination of still images and video clips. It all looked fine until after I had rendered it. Now the video is all distorted and seems a bit off from the audio track. So not sure what the problem is here. I had the Premiere Elements 1 and never had this problem. Thanks for the help. clpvt


Interesting error you are getting. I have a couple of things you can check and/or reset to see if they are causing your problem. Premier Elements does require a couple of things in regards to your display capabilities so we will start there. Will need to know the results of this, plus what version of Windows you are running if these don't help you.

The requirements are a resolution of at least 1024x768, a video card capable of 16 bit color or better, and DirectX 9 or later.

To check your display resolution and how many color bits it is using, right click your desktop and then click Properties -> Settings. If your settings are less than the above, you will need to bump them up.

To check for your DirectX version you can do a couple of things. Go to the Microsoft Update page and run it on your PC. If you aren't at the correct release, it should offer to update it for you.

If you want to check the DirectX version yourself, right click "My Computer" on your desktop, then click Help -> Help and Support Center from the main menu. Do a search on DirectX, and in the window that opens, on the left side you will see an entry for "Troubleshooting DirectX". Click this link. In the next window that opens, you will see a link to "Open the DirectX diagnostic tool". Click this also. It will open a dialogue box asking if you want the tool to test your DirectX. Let it do this, then in the box that opens you will see a list in the "System Information" box. At the very bottom of this list, it will tell you what version of DirectX you are running. If it is not version 9.0 or later, you will need to update. Again, the easiest thing to do would be to go to the MS Update site for your version of Windows.

[Chuck Engels]

Please see this
http://muvipix.com/phpbb2/viewtopic.php?p=1389#1389