Help - Lost Serial Number

[PhotoMagicCreations]

My hard drive crashed on New Year's Eve and I have lost everything. I am reloading the programs on my new hard drive, but I can't seem to find the jacket sleeve that came with my cd for PE 4.0. I have everything else in the box but that. There is a PN number on the box, but I don't know if that is the serial number. I have been having a hard time finding a technical support number to call. Does anyone have a number that I can call about this? Your help would greatly be appreciated.

Kelly

[GaryK]

Kelly

If you registered with Adobe then you can get your serial number online.

Sorry ..I'm not sure of their site structure .. I always just fumble through and likely go the long way around.

[PhotoMagicCreations]

I believe I did register the program. Do I need to go to Adobe.com? I will try going there, but if anyone knows exactly how to get this information, I would so appreciate your help.

Kelly

[frank abramonte]

adobe support, if your registered you should be able to ask your question here. If not registered ask what else you can do. I think they reply in 24 hours.

https://www.adobe.com/cfusion/support/index.cfm?event=membership&returnURL=%2Fcfusion%2Fsupport%2Findex%2Ecfm%3Feve nt%3Dupdatecase%26loc%3Den%5Fus&loc=en_us

[Chuck S.]

Here's what works for me:

Go to www.adobe.com (http://www.adobe.com)
Click on Your Account at top of page
Log in using your ID (usually your e-mail address, although that's a new "feature") and password.
Click on Your Account>View Product Registrations
Click on View Product Registration>View Adobe Branded Product Registrations
Find your product on the screen Your Adobe Product and Online Service Registrations.
Copy down all digits of number
Rest from your ordeal.Whew!

[PhotoMagicCreations]

Thank you, Chuck. I will try that.

Kelly

[PhotoMagicCreations]

Chuck,

Thank you so much. I was able to find my serial number. It is so nice to be able to ask questions and get answers fast on this forum.

Kelly

[Chuck S.]

Kelly, I'm glad it worked for you! The Adobe site isn't all that intuitive; I tried a couple different paths before reaching the repository of registrations....

:)

Chuck

[Wendy]

Hi Kelly ...

So pleased that you have managed to find the number ... it really does show how useful it is to register Elements :)

Wendy

[PhotoMagicCreations]

Wendy,

You are so right. If I didn't register the program, I bet I would be out of luck. It is bad enough to lose your hard drive, it is another to lose your favorite program!

Kelly