Elements 4 error code c0000005

[JohnnyV]

I receive this error message, Error code: c000005, address 60cbb2af, everytime I try to create a slide show. I tried reloading the software and all of the previous suggestions in this forum and nothing seems to be working. Help!!

[Wendy]

Hi Johnny ...

... and welcome to the forum :)

I did find this on Adobe's site ... it relates to PSE3 but it may help you ..

http://www.adobe.com/support/techdocs/331034.html

Wendy

[JohnnyV]

Thanks Wendy, but unfortunatly I'm not even getting to the point of burning a cd. I'm unable to create the slide show. The error occurs when I choose Create slide show.

[Ward Grant]

Johnny

I'm not sure what you have tried, but often a File>Catalog>Recover will correct many Organizer problems. If this does not work, post back and we'll see what we can do.

[ATR]

Johnny V

I will think about this some more, but have you tried either of the two:
(1) File/Catalog/Restore
or
(2) Flush Preferences
??

If those do not do anything, post back, but with more details, such as exactly what you have done and what you are doing when the error message appears. Have you made slideshows with this program successfully before, or is this your first slideshow?

ATR

[JohnnyV]

Ward, thanks for the suggestion, but it didn't work.

[JohnnyV]

This is the first time I am trying to create a slide show. I get this message in two places. When I view the pictures in the organizer in full screen mode, if I click the tab on the tool bar that says create slide show, I receive this message. If I go directly to the "Make Photo Creations" screen and double click on slide show I also receive this message.

[ATR]

Johnny V,

I had a nice possible solution, but it is for something like this happening when you hit burn in making a VCD. It involved interference from packet writing program.

Are you using Windows XP and what is your CPU? Does your burner and other operations run trouble free at the present time?

I have Photoshop Elements 3.0/Windows XP, but I think the features are similiar enough for us to discuss possible solutions for you. Before we get too far ahead, we will need to decide what you are trying for: VCD, DVD, wmv, other..???

Let us for now do a wmv in preparation for making a VCD starting from the beginning:

(1) You realize that what you see in the Organizer Window are just thumbnails of the originals on the hard drive. You select the photos that you want in the Organizer. You hit Create, Slideshow, Custom Slizeshow (or something like that). You are in the Slideshow Editor with all your selected photos. (You have NOT hit make VCD, Burn, or any other buttons along the way.)

(2) In the Slideshow Editor, you create your Slideshow. When finished you can Preview. Is it OK then, if you got that far? Then, do Output as wmv, setting the profile for VCD NTSC. OK, so far?

See how you do up to that point and post back with results.

I will watch for your progress. I intended this post to be a try at making sure that you were not bypassing and/or adding any steps along the way.

Good luck.

ATR

[JohnnyV]

ATR,
I can't even get to the slide show editor. When I select the photos for the slide show and then choose File>Create>Slide show, I get the error message.

Thanks for all your help!!

[ATR]

I am still thinking here,

but just zeroing in on where you are: have you checked the hard drive to determine if you photos are where the Organizer thinks they are?

The following will check out a couple of things (but remember it is my 3.0 version route, you may have to look for corresponding places in 4.0)

In Organizer
View Menu
Photo Review: see if you can play your slides in Photo Review.
Action Menu in Photo View:
Action Menu
Show Properties
General
Click on file icon and see if you are taken to the correct hard drive location
for your photo.

Are these just jpeg photos that are in your slideshow? The Organizer is set up to handle photos, not video.

Please let me know what is happening? You did not say, but I am assuming that your system meets the requirements and that your system is not overloaded with things that need deleting or closing during 4.0 operation.

That File/Catalog/Restore is usually the cure all, but...

ATR

[Barb O]

Hi Johnny and ATR,

I am wondering about the Slide show Preferences and if they would be corrupted? Slide Show Preferences do display at the beginning of the slide show creation process - which is when you are failing.

So the next step is to find where to reset these slide show preferences - there is a slideshow.dat file in the folder for Organizer preferences. I am not absolutely sure that this is the only relevant file. But if you have not tried reseting the Organizer preferences, it does seem worthwhile to try.

BarbO

[Barb O]

Hi Johnny and ATR,

---- sorry for the duplicate reply --- I had problems posting the reply and it seems it posted originally but gave me a failure message so eventually there was a duplicate post.

I am wondering about the Slide show Preferences and if they would be corrupted? Slide Show Preferences do display at the beginning of the slide show creation process - which is when you are failing.

So the next step is to find where to reset these slide show preferences - there is a slideshow.dat file in the folder for Organizer preferences. I am not absolutely sure that this is the only relevant file. But if you have not tried reseting the Organizer preferences, it does seem worthwhile to try.

BarbO

PS Johny, also do check whether PSE can display the photos in Full Screen and whether it show the correct folder location in Properties as ATR suggested.

[JohnnyV]

Hi Barb,

I checked the Organizer folder and did not see the slideshow.dat file. Could this be the problem. The photos do show in full screen mode and it shows the correct directory of the photos. One place where it fails is when I choose the create slideshow option from the full screen mode. Trying to create a slideshow is the only time I receive this error.

Thanks,

JohnnyV

[Barb O]

I checked the Organizer folder and did not see the slideshow.dat file. Could this be the problem. One place where it fails is when I choose the create slideshow option from the full screen mode. Trying to create a slideshow is the only time I receive this error.



The same preferences are displayed when you choose the slideshow option from full screen mode as when you start the slide show creation process from the File menu or the Create icon. These Slide Show Preferences seem to me to be the next thing that would display at the time that you currently fail - that is why I am suspicious of a problem with them.

Usually Photoshop Elements creates files in the folders for Preferences the first time that you need that specific file. Since you have never done a slide show before, my guess is that lack of a slideshow.dat file may well not be an error. I was more thinking of a bad/corrupt file causing a problem.

So lets try some other ideas

- are you running as a User that has Admin authority?
- XP Home or XP Pro?
- what files do you have in the Organizer Preferences folder?
- do you know what version level of MS DirectX you have on this PC? (ask if you need instructions on how to check)
- also wondering about the CD burners on your PC ? This seems too early in the process for Elements to check your burners, but we (as Elements cutomers) don't know for sure when the code does its checking.

[JohnnyV]

The same preferences are displayed when you choose the slideshow option from full screen mode as when you start the slide show creation process from the File menu or the Create icon. These Slide Show Preferences seem to me to be the next thing that would display at the time that you currently fail - that is why I am suspicious of a problem with them.

Usually Photoshop Elements creates files in the folders for Preferences the first time that you need that specific file. Since you have never done a slide show before, my guess is that lack of a slideshow.dat file may well not be an error. I was more thinking of a bad/corrupt file causing a problem.

So lets try some other ideas

- are you running as a User that has Admin authority?
- XP Home or XP Pro?
- what files do you have in the Organizer Preferences folder?
- do you know what version level of MS DirectX you have on this PC? (ask if you need instructions on how to check)
- also wondering about the CD burners on your PC ? This seems too early in the process for Elements to check your burners, but we (as Elements cutomers) don't know for sure when the code does its checking.



-I am running as the Admin
-running on XP Home
-in the organizer directory I have a file folder named OLS, another file folder named one-click-print and the following files: customevents(DAT File), Log(Text Document), psa.prf (PRF File) and status (DAT File)
-need help with the MS Direct X
-I have a dual DVD/CD burner double layer, came with the PC. It's an HP processer

[Barb O]

to check DirectX

click on windows Start button
choose Run (probably on lower right of list from Start but this can be customized)
then type
dxdiag
in the box for the Run dialog
and click OK

You will then see a DirectX Dignostic Tool window where under the System tabl there is a list of info. My directX version is 9.0c (with more numbers in parantheses) - what is yours?

[JohnnyV]

My version is the same, 9.0c, with a bunch of numbers after it

[ATR]

Johnny V and Barb O,

I see that you are in the middle of a troubleshooting route, and I do not want to disturb that chain. But, I had some additional thoughts in case that chain ended without resolution.

(1) Johnny, I think I asked earlier about your computer set up. I do not recall if you got a chance to answer. How much RAM do you have? Have you defragmented or done a disc cleanup recently? Recently those have been the answers for some strange happening of others.

(2) Going after the Burning is a good idea. It would be interesting and maybe even helpful to know if this issue is confined just to creating slideshows. This is my idea for that. Burn a jpeg photo in the Organizer to CD and see how far you get without errors.
Suggested procedure:
Select any jpeg photo in Organizer
File Menu/Burn
Burn/Backup Dialog will appear with 3 Steps, click next to get to Step 3.
In Step 3: Set your Destination Settings, ex. X: HP DVD/CD. The reason that we are doing this with CD is because we want to test out Photoshop Elements burning software and, as far as I know, that only has CD burn option in 4.0.

(3) Have you checked Control Panel/System/System Properties/Hardware/Device Manager/ DVD/CD-ROM drives to see if your burner is there and shows Device Usage (enable).

The order listed is not necessarily the order for checking out. Just a reminder, I am using Photoshop Elements 3.0, Windows XP.

I will continue to follow your progress.

ATR

[Barb O]

Johnny,

1- Suggest that you look at the log.txt file for the Organizer to see if it has any relevant error messages. It may only have messages from startup of PSE and not from this slide show failure, but it is a simple check that I had previously neglected to mention.

2- It is not clear to me if you previously reset the Organizer Preferences by naming that folder to ......_old while PSE is closed and then starting PSE again? (Although I speculated that the absence of the .dat file for the slide show is not the source of a problem - it could be something else in that folder.) So if you did not do that rename since this problem started, I suggest that you do it now.


ATR,

I was thinking about checking to see if a CD can be burned from some other PSE function also. That does seem like a good test now.

There is no need for PSE to be checking the CD burner this early; for example if I do my slide show output only to a WMV file I will never need the CD burner for my slide show. However we don't know how the code actually works.

[JohnnyV]

Johnny V and Barb O,

I see that you are in the middle of a troubleshooting route, and I do not want to disturb that chain. But, I had some additional thoughts in case that chain ended without resolution.

(1) Johnny, I think I asked earlier about your computer set up. I do not recall if you got a chance to answer. How much RAM do you have? Have you defragmented or done a disc cleanup recently? Recently those have been the answers for some strange happening of others.

(2) Going after the Burning is a good idea. It would be interesting and maybe even helpful to know if this issue is confined just to creating slideshows. This is my idea for that. Burn a jpeg photo in the Organizer to CD and see how far you get without errors.
Suggested procedure:
Select any jpeg photo in Organizer
File Menu/Burn
Burn/Backup Dialog will appear with 3 Steps, click next to get to Step 3.
In Step 3: Set your Destination Settings, ex. X: HP DVD/CD. The reason that we are doing this with CD is because we want to test out Photoshop Elements burning software and, as far as I know, that only has CD burn option in 4.0.

(3) Have you checked Control Panel/System/System Properties/Hardware/Device Manager/ DVD/CD-ROM drives to see if your burner is there and shows Device Usage (enable).

The order listed is not necessarily the order for checking out. Just a reminder, I am using Photoshop Elements 3.0, Windows XP.

I will continue to follow your progress.

ATR


ATR,
My RAM is 512 MB, I have not defraged in a while, I will try that.
I can burn using the burn option in PSE. The problem does seem to be only with the slideshow feature. I can create other creations, such as album pages and calendars. The destinaton drive is correct.

I'll try a defrag and let you know the outcome. Thanks!!

[ATR]

Barb O,

When burner is recognized is very questionable.

I do not know if the following is a hint from Adobe Premiere Elements 2.0 (or even related for that matter). But, in one of the Premiere Elements texts I remember seeing a recommendation to insert disc in drive before opening the program to avoid burner recognition problems. Related????

ATR

[Barb O]

Barb O,

When burner is recognized is very questionable.

I do not know if the following is a hint from Adobe Premiere Elements 2.0 (or even related for that matter). But, in one of the Premiere Elements texts I remember seeing a recommendation to insert disc in drive before opening the program to avoid burner recognition problems. Related????

ATR

ATR, don't know if that hint would be related.
Somewhere there is a link to supported burners for a slide show - I think it links to a Sonic web page, but I am not sure right now where it is.

[Barb O]

Here is the link to the Adobe techdoc that references where to link to the Sonic site for checking a CD burner

http://www.adobe.com/support/techdocs/331459.html

However, since Johnny says that he can burn a CD from PSE, it seems that lack of drive support would be less of a suspect.

There is also this techdoc

http://www.adobe.com/support/techdocs/333025.html

which specifically references failures at the time of doing a burn to a VCD - so the timing of the error does not match even though the symptom might.

[stnemele]

This is a very old thread so I am not sure how well this will work out as I am a new user. I have the same exact problem as Johnny and wanted to see if the problem ever got resolved. Thanks.

The problem is that although I am able to use photoshop elements 4.0 the slideshow never works, I get the following:

error: c0000005
address: 60cbb2af

I tried Adobe and they said to remove the dat file:

http://www.adobe.com/support/techdocs/332471.html

I did this without success. I have tried removing and reinstalling elements several times. I found that although it uninstalled the organizer seemed to come back with all my pics as before. So I found my catalogs, got rid of them, then reinstalled with no success.

I am at a loss and have seen this problem on other forum posts but never a solution. The thread here from Johnny just ends. Did anything ever work? I tried everything to do with previous thread. Thanks for any help you can render.

I am running Windows XP service pack 2, I have a gig and a half of memory on an HP Pavilion with 200 gig harddrive. I have run the elements all by itself, increased the memory allocated for it to process so I don't think that is an issue.

-W

[Barb O]

Potentially there are conflicts with other software on your system. The following have helped multiple people depending on when the error occurs: :

1-If you get as far as attempting to burn a VCD, then look at this techdoc

http://www.adobe.com/support/techdocs/333025.html

2- If it is crashing at the very beginning and you do not even see the first window for Slideshow Preferences, do you have WinDVD installed on that PC?

Some people have removed WinDVD and then been able to get past their problem in the PS Elements slideshow. I don't know specifically what conflicts between these 2 software products.