PE 4 Crashing on Save As jpg

[lorne]

I am having problems with PE 4.0 crashing when I try to save an image that I've been working on as a jpg. No jpg gets greated and PE just shuts down. I have the image saved as a psd file so don't lose it, and save it this way before the Save As jpg - but need the jpgs for sending to others.

I'm running Mac OS X 10.4.7

Any help would be appreciated - thanks

[Carbone]

When strange things start to happen, begin with repairing the permissions. Then, if you still have the problem, quit Elements, then relaunch, this time holding the Command - Option - Shift key. Answer yes, this will trash your preferences.

Report back if this doesn't solve your problem.

Ray

[lorne]

Thanks for the quick help.

I repaired permissions - no change in behaviour.

I removed the settings with the relaunch Command-Option-Shift. Same problem.

I was able to save the image successfully in Photoshop pdf and tiff formats, also jpg 2000. It just seems to be the basic jpg format that causes the crash.

[lorne]

Additional information - the original image was a jpg. I saved it as a psd file after doing some editing on it. If I don't do that - just save it as a jpg - i.e. a straight Save - no problem.

[troush]

This sounds like a crazy question... But, what is your screen resolution? It must be at least 1024 x 768.

-Trish

[Carbone]

There maybe a problem with the image file then (the way I understand it is that it's only affecting one image, right ?)

Did you know that Preview can save images too? Open your PSD in Preview, then chose File / Save As... change the format to JPEG and save it. Maybe Preview will fix this issue.

http://homepage.mac.com/carbmac/captures/Preview133.jpg

Ray

[lorne]

Ray - many thanks for your help.

Using Preview as the "image converter" solved the problem - I was able to open the psd image and Save As jpg. A small extra step but no problem. I didn't know this about Preview.

The difficulty occurred with 4 images from a digital camera that I was 2 copies away from the original so problems with the image files may have krept in during copying.

My problem is solved for now - you've been very generous with your help - much appreciated.

[Carbone]

Glad I was able to help :)

Preview can do a lot of things, such as open multiple images at the same time, and show thumbnail in a small drawer. Also show all the images in a animated GIF. Most importantly, you can use it to apply a colour profile to an image (a tool found in big Photoshop, at a much higher price too). You can even use the File / Grab command to make a very useful screen capturing software!

...and it's free, with the OS :D

Ray