Reinstalling problem

[baggr42]

After not using 4.0 for a month I attempted to start the program but it would not open from the desktop icon. nor would it start from opening all programs. I uninstalled 4.0 and the tried to reinstall it. As I thought it had been corrupted The program would proceed for a while and then it would prompt me to please insert disk:1 this would be in a window that had a heading of Adobe photoshop4.0 Setup. The problem is that the disk already in the computer and it would not continue with the install. Premier 2.0 is still installed. I am at a loss as to how to reinstall the program.
Thaks for the help
Don

[Wendy]

Hi Don ...

The insert disk one problem has come up before .... it happens when you try to do a repair instead of removing Elements and then doing a clean install.

The solution was to completely uninstall Elements and thed do an install.

Do let us know if this helps with your problem :)

Wendy

[baggr42]

Thank You Wendy for the information. I have not yet attempted to reinstall the program as I want to let you know the steps I have taken and perhaps I have done something incorrectly. I have used a third party uninstaller program "your uninstaller" to remove PSE. I do know if this truly did the job. So after I read your post I inserted the PSE disk and went thru the remove program process in the install program section of the install.
You were right I did attempt a repair as the program was not responding as I described in my first post. Now what do I do when the install prompts me and check repair on the new install. It is crazy but this program is so cool that I do not want to screw it up. I feel like I am cresting the hill but just can not get over the top.

Thanks
Don

[Wendy]

Hi Don ...

Oh now I'm stuck ... I'm a Mac user so its totally different for me.

Hopefully one of the windows users will be able to help with the next step :)

Wendy

[baggr42]

Wendy you are the one. I did as you said and everything worked great the program loaded and I back in tall cotton. If you are ever in California you must email me. II owe you a dinner. Once again you have saved me from myself.

Thank You
Don

[Wendy]

Oh Don ...

That is brilliant news ... I am so pleased that it worked :)

Wendy